Eircom bunch of twats “thanks” for the joy that is dealing with your customer service reps a delight that I had the pleasure of experiencing for a whole two months and counting. Of course by “delight” I actually mean an excruciating, dying-a-slow-death type pain that’s about as pleasurable as sliding a razor blade into my eye after dipping it into a pool of salty lemon juice. I rang because I need phone service and broadband, which I assumed would be a simple enough request considering I was calling a phone and Internet company. But as they say, assume just makes an ass of u and me and never has this little nugget of wisdom been more true! I first spoke with a woman who went over the offers with me. She said I could get broadband and a landline that covered my needs, fair enough. She also mentioned there would be a connection fee for broadband, fair enough I was informed it would take at least 10 business days to connect both the phone and broadband lines and that they’d have to send someone out. I asked her why it would take so long and she said because no one had ever activated a phone line here, which I found odd as we have an Eircom box right here in our hallway that was, in fact, activated before. She insisted it had not and I decided to try my chances at another company..Vodafone to see if they could do better. Turns out not so much they rent eircoms lines and slap their name and price on it..avoid where possible, douch bags there too So I rang back Eircom on number I was given by the operater, was a direct line...apparently ,But an automated voice answered, not your wan, I was on hold for 30- 40 minutes. The person who answered had no record of my previous calls or enquiries, nearly 2 months worth of calls and problems with one thing or another, so I had to relay all my information AGAIN. The new guy, had some news for me: My phone line was activated previously so it would only take 24 hours and NO visit from a technician to get it live. He also mentioned that if I signed up for broadband using Eircom’s website, I would not have to pay that €29.99 fee. Or how ever much it was Clearly the doll I was on to does not know about this deal, because otherwise she would have been obligated to share it with me, no? Perhaps she’s suffering from short-term memory loss or plain laziness; either way, it’s time to have a little chat with your employees eircom , god damn.. AGAIN had explain to him that they had missed yet another installation app, twice now that has happened, again they had no record of this, well Jesus I hit the roof, hints my wee rant here now folks...and still no fooking end in sight, app has been rescheduled, god knows how long I still be waiting. I believe trained monkeys would do a better job than your current staff and would certainly provide more entertainment value during the long minutes of hold time. It’s too bad there are so few choices for phone/broadband here in Donegal, because I guarantee that is the ONLY reason why you’re still in business. Still waiting on my fecking efibre broadband, 2 months n counting folks, thanks for nothing u bunch of dicks.
Posted on: Fri, 25 Oct 2013 17:06:28 +0000
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