Fiona Hillsposted toFiji Airways January 16, 2013 I really regret that I have to resort to threats of legal and other action over the behaviour of your airline. Situation -I purchased 4 tickets to LA via Nadi in May 2012. The reason I choose your airline was because we were flying with my 3 year old grandson and there were minimal stop-overs in NADI and the flights left at great times. Your schedule really suited us travelling with a small child. Several days ago you advised a change of flights. Your first mistake was that you did not realise that the changes to the Brisbane flight meant we would miss the LA connection. You changed a late morning flight from Brisbane to a near midnight flight. The Brisbane flight would not arrive in Nadi until the LA flight had departed. You said we would have to travel a day earlier – according to you we had no choice but if available we might be provided a day room. This would not be promised and we would only know once we got to FIJI. This is unacceptable as we are travelling with a small child who will have to fly another 9 hours upon leaving FIJI. You also changed the return leg so that instead of a stop over of several hours in FIJI we now have to wait nearly 15 hours and will not arrive back in Brisbane til nearly midnight. Again this is unacceptable with a small child and a significant onward journey to our homes. This was basically ‘bad luck’ as advised by your staff and we had NO OTHER choice as your airline would not refund any monies. I was advised to claim on insurance if unhappy. This is a schedule change for operational reasons and my travel insurance does not cover this. In fact my travel insurer is very angry that you would even suggest this and should I lodge a claim they will take action against your company for fraud. This is not an unplanned delay due to maintenance issues etc. This is a change that you have made to suit your operations –that is fine BUT I am a customer that bought 4 fares that suited me and my travelling circumstances – I am fully prepared to fly at the times you indicated on your schedule when you sold the tickets and took my money in May 2012. To add insult to injury you insist that we pay $100 to change a name from MR Ashleigh HillsVink to MS Ashleigh HillsVink – it seems I must take full responsibility for a one letter slip up on the booking form but you take NO responsibility for your monumental error and lack of customer service. I have waited in vain for phone calls to be returned, have been promised that emails will be responded to – Your service is just awful and I regret that we will now do our best to ensure that you lose business over this debacle. You have ruined our holiday plans and I will take whatever action I can. Please let’s resolve this - I hate making threats but am at my wits end to get a satisfactory outcome.
Posted on: Thu, 16 Jan 2014 01:02:10 +0000
Trending Topics
Recently Viewed Topics
© 2015