GAGE_: this seems like very unethical business GAGE_: y do u think the gateway router is suddenly worth 10 per month as opposed to the 8 that i agreed to when i signed up? GAGE_: isnt it used now? GAGE_: but u think its worth MORE? GAGE_: i havent complained about it and asked to pay LESS... GAGE_: im really interested why u --personally--think that i should now pay more for this used equipment... Keena: Here are the steps on how you can view then online: Go to My Account Keena: Click Sign In Keena: Customers without a Comcast ID can click Start here to set one up Keena: Enter their Comcast ID or comcast.net email address and password Keena: Choose the My Account Billing & Payments tab Keena: The agreement will be posted on the right-hand side of the window, along with other terms and conditions associated with your service. GAGE_: thank you-- i would b interested in seeing this... GAGE_: i will cop and paste this--as well as the rest of our conversation.... GAGE_: copy GAGE_: so--have u thought about it? GAGE_: the gateway equipment? Keena: No problem. My personal would not really matter at this point, Gage. But for me, as long as I am given appropriate service I need for my phone connection and internet speed, I would pay for it. GAGE_: really--so u dont mind when people rip you off.. GAGE_: youll pay any old amount GAGE_: must be nice GAGE_: guess they pay u pretty well Keena: Not really but if I do have an agreement that I signed up for, and its valid, then that should be i.t GAGE_: yes--well my agreement was to pay under 130 monthly--that was the phone conversation--and i was not told that certain fees for equipment would arbitrarily be adjusted GAGE_: and since u record ur calls for quality assurance u should hav a record of this Keena: We have a different support here over chat. We have records of chat conversations. For phone conversation, you will need to call for that. GAGE_: right--well-if u can give me that 10 dollar credit u mentioned---i would appreciate it--then i can figure out how im going to deal with this underhanded dealing Keena: Of course. I will apply the $10.00 credit on your account. It will show a record of that on your next billing statement. GAGE_: i have posted all of our conversation --including the previous one with angela--on my Facebook ---friends are already commenting and telling me to switch to at&t GAGE_: thank you--that is nice GAGE_: i still dont think this is an ethical business practice GAGE_: u should really consider how u can let this kind of practice persist---how is it that im signed up for something i can afford--and half way thru our contract it is changed? GAGE_: u can try to explain it away--pretending that ur not changing anything--cause the plan stays the same GAGE_: but that is just a bunch of hoohaw GAGE_: ur company is changing the amount of my monthly payment Type Here:Analyst is typing.
Posted on: Wed, 21 Jan 2015 00:38:33 +0000
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