Great story of customer service! After receiving a Nexus 7 tablet as a gift, Todd decided to go all-Android for his wireless devices. So he found someone on Craigslist willing to trade their HTC One X for his iPhone 4S. But things turned ugly when, after he made a few phone calls on his new phone, he suddenly got the notice that “This device has been blocked from network usage,” because he had apparently been given a stolen device. He contacted AT&T where the rep explained that customers can sometimes get an early upgrade if they are near the end of their contract. But with his still around 3-4 months away, it looked like he was going to have to pay full price for a new phone. But then the rep asked if she could put Todd on hold for a few seconds. “When she returned, she said, ‘I felt bad for you and spoke to my manager who has authorized me to send you a new HTC One X free of charge.” AT&T also threw in free overnight shipping. The rep told Todd because he had been a customer for over 10 years and has 5 lines on his plan, she and her manager wanted to try to help him out. “It seems that being a loyal customer still pays off in some respects and she went above and beyond to make sure I was a happy customer,” writes Todd. “So even if AT&T can be one of the worst companies in America, in this case they were the best company.” consumerist/2012/12/31/8-above-and-beyond-customer-service-stories-from-consumerist-readers/
Posted on: Wed, 28 Aug 2013 07:02:08 +0000
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