Here is my email response to Suddenlink regarding the new limits on internet usage As a long time Suddenlink customer I must say that what I feel to be the strong arm tactics to force people to use your services is not only unprofessional but should be against the law. Due to becoming disabled and going on a fixed income I was forced to drop my cable TV service and start using Netflix in an effort to save money and because I was not happy with cable anyway it was not a difficult decision to make. I feel a lot of cable customers have been lost to services such as Netflix and Hulu for various reasons. I chose to keep my internet service with Suddenlink mostly for my kids to have computers for school and for Wi-fi on our phones. When I signed up for internet it was an UNLIMITED service but as of this morning I recieved a notice that I had exceeded my GB limit for internet usage and would be charged extra for this in the future. When I called customer support to ask about this issue, the first question I was asked was if I had Netflix to which I responded yes. The representative explained to me that this service uses a lot of bandwidth and is why Suddenlink has put a cap on usage. Well frankly this is not my problem and I should not be charged for this. The internet service I signed up for was UNLIMITED not limited to 250gb. After crunching the numbers based on our usage it would be cheaper for me to get basic cable than to pay the charges for exceeding the limit now placed on my acct. it is clear that this was the plan of your company to force people to come back to cable service instead of using Netflix or these types of services. This is poor business tactics and the sign of a dishonest company. As for me I will be seeking out another provider for my internet and cable needs even if I have to pay twice the amount for them. At least they will be honest up front and will will not be dealing with a bunch of crooks who couldnt find an honest way to grow their business. You chose instead to rip off the customers you have, some longtime customers as myself, and I for one hope they turn away from you as I will be. This is the type of business practices that kill companys and leave the bosses wondering what went wrong. Your poor service and outrageous prices are what caused people to chose services such as Netflix and Hulu in the first place. This type of dishonest, strong arming will not bring them back. When your company goes bellyup leaving you unemployed and on a fixed income you will realize how wrong this really is. Thank you for nothing Suddenlink, A previously somewhat happy customer.
Posted on: Mon, 11 Nov 2013 01:02:01 +0000
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