Heres Question 4 to the eGovernment Benchmark 2013 survey: What recommendations does the report make for changing the current state-of-play in digital innovation? 1) Taking an outside-in design approach to service, one that involves the customer to improve the user experience. 2) Joined up governance with, for example, efficient implementation of once-only registration, 3) adopting new, more transparent operating models and the exploitation of SMAC (social media, analytical and cloud) technologies. 4) Greater levels of innovation. 5) All of the above and more
Posted on: Sat, 31 May 2014 13:40:14 +0000
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