Housekeeping Manager Chicago Getaway Hostel - Chicago, IL Chicago Getaway Hostel, an upscale boutique style hostel in Lincoln Park is looking for an experienced, driven and outgoing person to join our staff as Housekeeping Manager. ------------------------------- Job Requirements: 1. Previous Supervisory Experience with 3+ employees 2. Housekeeping Experience within hotel/hostel/cleaning service environment 3. Hands On- this position requires 95% of time be spent on floors, helping housekeepers and checking rooms 4. Weekends Required This position is most similar to that of a housekeeping supervisor within a limited service property: Holiday Inn Express, Hampton Inn, Red Roof Inn - we have 116 rooms, 100 of which rooms are private, but many without bathrooms. ------------------------------- PREVIOUS HOUSEKEEPING EXPERIENCE REQUIRED ------------------------------ What is a hostel? en.wikipedia.org/wiki/Hostel Check out our Photos & Tour: getawayhostel Vibe: Were looking for someone with that Trader Joes or Whole Foods type of friendliness. Friendly, real and ready to make our guests happy City Knowledge: Its extremely important that the candidate be familiar with: CTA Trains and Buses, Tourist Attractions, Lincoln Park/Lakeview neighborhoods, music venues, and all the things a tourist would want to do. Hours: Weekends Required 40 Hours per week Pay: $11 - $15 per hour. Benefits: PTO, Bonus Plan, Health, Vision & Dental __ JOB DETAILS __ SUMMARY: Ensure that common areas and guest rooms are cleaned to the highest standard while ensuring a positive team environment. Reporting to the General Manager, responsibilities and essential job functions include but are not limited to the following: QUALIFICATIONS: Previous leadership experience Computer literate in Microsoft Window applications Highly responsible and reliable Excellent guest relation skills Spanish Language preferable Outgoing, Friendly and courteous Ability to be a team player, and lead a team Ability to communicate with the team and management Effective multitasking skills ESSENTIAL JOB FUNCTIONS: - Assists in the training and evaluating of Housekeepers during the shift resulting in high quality, thoroughly trained associates and adequate shift coverage - Assists with purchasing and keeping inventory - Assists with coaching and counseling associates - Is informed of events and/or functions in the hotel during the shift - Strives to maintain review scores of 95 or higher! - Assist in making weekly schedules - Responds to guest requests promptly and courteously - Uses best judgment in resolving challenges, complaints, disturbances or unsatisfied guests Cleans guest rooms: - Emptying trash - Changing bed linens - Wiping down all surfaces - Leaving room with fresh odor - Sweeping/Mopping floor - Wiping mirrors and windows - Cleans mini-blind and fan blades - Ensures 5 hangars are neatly placed inside closet - Ensures all lamps/fans are in working order; if theyre not a work order is completed. - Watches out for signs of bed bugs and notifies managers immediately - Before leaving room, ensure everything is in tip-top shape, if there is a deficiency a manager is - Notifies Maintenance of any necessary work orders and completes ticket - Maintains main lobby (cleans windows, wipe surfaces, vacuum, leaves with fresh scent) - Maintains interior corridors (cleans windows, wipe surfaces, vacuum, leaves with fresh scent) - Maintains all public restrooms (cleans showers, changes shower curtains, cleans toilets, (cleans windows, wipe surfaces, vacuum, leaves with fresh scent) - Empties trash throughout building - Maintains cafeteria, music room, guest laundry facility and TV viewing room. - Washes stores/dishes left behind by guests in common kitchen area. - Maintains areas by vacuuming, changing light bulbs as necessary, wiping down windows as well as finishes, counters and light fixtures as needed. - Replaces and keeps stocked paper towel, hand soap and toilet paper. - Mops all surfaces that arent carpet - Sweeps, cleans debris and empties trash/cigarette receptacles on back patio and front entrance - Empties trash from rubbish rooms on each level of the hostel and puts in dumpster. - Empties recyclable receptacles in rubbish rooms and transports to recyclable dumpster - Vacuums, empties trash and assists in keeping back of house areas clean. EX: Front Desk, Managers Office, Housekeeping break room. - Assists in the breakfast setup, service and breakdown. - Assists in maintaining hostel laundry. Washes/Drys and folds/stores all hostel laundry in neat orderly fashion. - Consistently offer professional, friendly and engaging service - Lead and manage the day-to-day operation of the department and ensure service standards are followed - Address guest concerns and react quickly, logging and notifying proper departments as required - Conduct daily pre-shift meetings with the team outlining: groups in house, special projects and recognition - Manage the department budget in a fiscally responsible manner - Oversee the training of housekeeping associates and participate in the interview process - Follow departmental policies and procedures - Report necessary maintenance items and be aware of the progress - Follow all safety and sanitation policies - Other duties as assigned - Strives to maintain guest scores of 95% or higher - Coaches and counsels associates and is invested in their professional development - Submits weekly supply order - Keeps inventory of supplies (i.e. Linen, chemicals, disposables) - Submits weekly schedule to General Manager for approval - Keeps within budgeted guidelines STANDARDS: Always professional, courteous, and accommodating to our guests and associates Always follows hostel policies and procedures Maintains regular attendance, punctuality, and a sense of urgency Flexibility in working hours according to the demands of the hostels business level __ Apply: 616 W. Arlington Place Chicago, IL 60614 Daily, from 9a-5p E-Mail: Send resume and cover letter to the CL mail relay system Job Type: Full-time
Posted on: Wed, 01 Oct 2014 03:23:09 +0000
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