IT Helpdesk Specialist Job Description 1.Provide response to requests for technical assistance in person, via Cisco phone. 2.Track and route problems and requests and document resolutions & log all help desk interactions 3.Advise user on appropriate action & redirect problems to appropriate resources. 4.Administer help desk software & follow standard help desk procedures. 5.Follows all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner. 6.Follows the day-to-day operations related to own jobs in the IT department to ensure continuity of work. 7.Comply with EFSA Requirements, Internal Compliance and IT policies to ensure positive reports. Job Qualification •Bachelor’s degree in computer science, engineering or equivalent •Minimum 3 years of experience in I.T. •Good oral and written communication skills •Good organizing skills •Teamwork skills [email protected]
Posted on: Sat, 18 Oct 2014 13:55:52 +0000
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