Job Title:Medical Support Assistant (Telephone Access Program) Department:Department Of Veterans Affairs Agency:Department of Veterans Affairs - Agency Wide Job Announcement Number:OA-14-1155040-DP SALARY RANGE: $31,628.00 to $41,122.00 / Per Year OPEN PERIOD: Friday, June 27, 2014 to Thursday, July 3, 2014 SERIES & GRADE: GS-0679-00 POSITION INFORMATION: Full Time - Permanent DUTY LOCATIONS: 3 vacancies in the following location: Dublin, GA View Map WHO MAY APPLY: United States Citizens SECURITY CLEARANCE: Not Applicable SUPERVISORY STATUS: No JOB SUMMARY: The Carl Vinson VAMC is advertising for 3 Medical Support Assistants (MSAs). Vacancy Identification Number (VIN) 1155040 OUR MISSION: To fulfill President Lincoln’s promise – “To care for him who shall have borne the battle, and for his widow, and his orphan” – by serving and honoring the men and women who are America’s Veterans. How would you like to become a part of a team providing compassionate care to Veterans? “As a VA professional, your opportunities are endless. With many openings in the multiple functions of VA, you will have a wide range of opportunities and leadership positions at your fingertips. Not only is it the largest, most technologically advanced integrated health care system in the Nation, but we also provide many other services to Veterans through the Benefits Administration and National Cemeteries. VA professionals feel good about their careers and their ability to balance work and home life. VA offers generous paid time off and a variety of predictable and flexible scheduling opportunities. For more information on the Department of Veterans Affairs, go to vacareers.va.gov/” Note: The full performance level of this vacancy is GS-5. The actual grade at which an applicant may be selected for this vacancy is GS-5. The Professional Standards Board (a peer-review group) will review the selected candidate’s education and experience and recommend the grade and step at which the candidate will be placed. The salary is based on the grade and step approved for the selected candidate. VA encourages persons with disabilities to apply. The health related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority. Relocation Expenses: Relocation expenses are not authorized for this position. TRAVEL REQUIRED •Not Required RELOCATION AUTHORIZED •No KEY REQUIREMENTS •Must pass pre-employment examination •Must be proficient in written and spoken English •Designated and-or Random Drug Testing required •Background and-or Security Investigation required •Must meet Time in grade requirements by close out date of announcement •Selective Service Registration is required for males born after 12/31/1959 DUTIES: Back to top Medical Support Assistant serves as the coordinator of incoming outpatient telephone calls in the following ways through guidance from more experienced staff member for more difficult tasks with frequent and direct contact from the assigned lead and/or supervisor. MAJOR DUTIES: •Serves as coordinator of incoming outpatient telephone calls and demonstrates courtesy and professionalism •Demonstrates skills to refrain from giving medical advice and refer callers appropriately to clinical management •Knowledgeable of the technical health care process as it relates to access to care, clinic management and healthcare telecommunication standards •Demonstrates knowledge of medical terminology and ability to communicate effectively with both professional and nonprofessional employees •Utilizes computerized programs and databases in order to enter, modify, and retrieve sensitive information and various data into or from electronic medical records, scheduling systems, and/or reporting formats •Maintains patient confidentially with written and verbal information per HIPPA requirements •Documents all calls in the telephone access computerized documentation software •Maintains confidential of information obtained to carry out required duties •Determines the nature of the call and assists with communicating needs regarding appointments, medication refills/renewals, etc •Prioritizes and makes decisions through guidance/supervision based on the caller needs, forwards calls to Registered Nurse for patient/callers that potentially have an emergent or urgent clinical care disposition •Updates patient information as needed with guidance, must be proficient with typing and grammar •Participates in quality assurance activities of the Call Center program on an ongoing basis and recommends changes to improve the program when indicated •Schedules appointments in accordance with VHA national and local scheduling guidelines with assistance and use established documentation guidelines •Performs other related duties as assigned Work Schedule: Monday – Friday 08:00 am - 4:30 pm QUALIFICATIONS REQUIRED: Back to top BASIC REQUIREMENTS. a. Citizenship. Citizen of the United States. (Non-citizens may be appointed when it is not possible to recruit qualified citizens in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3g.) b. Experience and Education (1) Experience. Six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; or (2) Education. One year above high school; or (3) Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. d. English Language Proficiency. MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3j. GS-5 MSA (Full Performance Level) Experience or Education. One year of experience equivalent to the next lower grade level or 4 years of education above high school. Specialized Experience: This is the full performance level for MSAs. At this level, the MSA performs a full range of duties. The MSA is responsible for scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines. Assignments at this level include, but are not limited to: scheduling, canceling, re-scheduling patient’s appointments and/or consults; entering no-show information; monitoring the electronic wait list; preparing for clinic visits; monitoring both inpatient and outpatient appointments for areas of responsibility; ensuring encounter forms are completed in order to obtain appropriate workload credit; verifying and updating demographics and insurance information; processing all emergency and non-emergency transfers to other VA facilities or private hospitals; performing basic eligibility, co-pays and preauthorization requirements for specific coverage (i.e., TRICARE, sharing agreements, etc.) GRADE REQUIREMENTS: In addition to meeting the basic and grade requirements the candidate must demonstrate the following knowledge, skill, and abilities to qualify for the position. Demonstrated Knowledge, Skills, and Abilities (KSAs). Candidates must demonstrate the KSAs below: 1. Ability to operate computerized programs and databases in order to enter, modify and retrieve sensitive information/data into or from electronic medical records, scheduling systems and/or reports. 2. Knowledge of basic medical terminology. 3. Ability to make appointments in a clinical setting. 4. Ability to work independently in the accomplishment of a wide variety of duties, including setting priorities and coordinating work. 5. Ability to communicate effectively and professionally with employees at varying grade levels. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview. References : VA Handbook 5005/23, Part II, Appendix G45, Medical Support Assistant QUALIFICATION STANDARD , dated June 2012, and OPM Qualification Standard for Medical Support Assistant Positions at opm.gov/qualifications/Standards/IORs/gs0600/0679.htm and OPM Group Coverage Qualification Standard for Clerical and Administrative Support Positions at opm.gov/qualifications/Standards/group-stds/gs-cler.asp. PHYSICAL REQUIREMENTS: The work is mostly sedentary and is performed in a clinic responsible for treating patients with a wide variety of medical problems. Normal safety precautions and practices are required for working a health care environment. This position requires emotional ability to deal effectively with multi-tasking and high volume of patient flow. Other physical demands include reaching, bending, stretching, walking, and carrying light loads of supplies. IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. If your resume/application does not support your questionnaire answers, we will not allow credit for your response(s). PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement.) Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Applicants can verify accreditation at the following website: ed.gov/admins/finaid/accred/index.html All education claimed by applicants will be verified by the appointing agency accordingly. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. Physical Requirements: The work is mostly sedentary and is performed in a clinic responsible for treating patients with a wide variety of medical problems. Normal safety precautions and practices are required for working a health care environment. This position requires emotional ability to deal effectively with multi-tasking and high volume of patient flow. Other physical demands include reaching, bending, stretching, walking, and carrying light loads of supplies. Veterans Preference: When applying for Federal Jobs, eligible Veterans should claim preference on the Occupational Questionnaire in the section provided and provide a legible copy of your DD214(s) and/or documentation related to your active duty service which shows dates of service, character of service (honorable, general, etc.), or dates of impending separation. Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 Application for 10 Point Veterans Preference with required proof as stated on the form. For more information, please review the information for disabled Veterans in the application checklist or visit fedshirevets.gov/job/vetpref/index.aspx. HOW YOU WILL BE EVALUATED: Your application, résumé and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment. BENEFITS: Back to top Working for the Department of Veterans Affairs offers a comprehensive benefits package that includes, in part, paid vacation, sick leave, holidays, life insurance, health benefits, thrift savings plan, and participation in the Federal Employees Retirement System. In addition to traditional dollars and cents benefits, we offer a range of benefits to help balance work and life. For more information please visit us at va.gov/JOBS/Job_Benefits/benefits.asp. Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. OTHER INFORMATION: This job opportunity announcement may be used to fill additional vacancies. This position is in the Excepted Service and does not confer competitive status. HOW TO APPLY: Back to top HOW TO APPLY: All applicants are encouraged to apply online. To apply for this position, you must complete the occupational questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (EST) on Thursday, July 03, 2014 to receive consideration. 1.To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire. 2.Click the Submit My Answers button to submit your application package. It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date. To verify your application is complete, log into your USAJOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process. To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete. REQUIRED DOCUMENTS: The following documents are required: 1. Resume (Ensure each entry of employment has a beginning and ending date) for example: mm/dd/yy to mm/dd/yy 2. VA Form 10-2850c located at va.gov/vaforms/medical/pdf/vha-10-2850c-fill.pdf 3. Occupational Questionnaire 4. Optional Form 306 – Declaration for Federal Employment (Available at opm.gov/forms/pdf_fill/of0306.pdf). This is a required form and must be submitted with your application. 6. If currently employed in the VA system, include latest SF-50 - Notification of Personnel Action. (Required). NOTE: You will not be contacted for additional information. Faxing Applications or Supporting Documents: You are encouraged to apply online. Applying online will allow you to review and track the status of your application. NOTE: If you applied online and your application is complete, do not fax the paper application (1203FX) as this will overwrite your prior online responses and may result in you being found ineligible. If you completed the occupational questionnaire online and are unable to upload supporting document(s): 1.To fax your documents, you must use the following cover page staffing.opm.gov/pdf/usascover.pdf and provide the required information. The Vacancy ID is 1155040. 2.Fax your documents to 1-478-757-3144. If you cannot complete the Application Package online, you may fax all of your materials. The complete application package must be submitted by 11:59 PM (EST) on Thursday, July 03, 2014Thursday, July 03, 2014 to receive consideration. Keep a copy of your fax confirmation in the event verification is needed. To complete the occupational questionnaire and submit via fax: 1.Click the following link to view and print the occupational questionnaire View Occupational Questionnaire. 2.Print the 1203FX form, follow the instructions and provide your responses to the occupational questionnaire items opm.gov/forms/pdfimage/opm1203fx.pdf. 3.Fax the completed 1203FX form along with any supporting documents to 1-478-757-3144. Your 1203FX will serve as a cover page for your fax transmission. AGENCY CONTACT INFO: Debra Purnell Phone: (478)272-1210x5566 Email: [email protected] Agency Information: VHA Dublin VAMC Carl Vinson VAMC 05 1826 Veterans Blvd Dublin Dublin, GA 31021 USA WHAT TO EXPECT NEXT: After we receive your complete application package (including any required documents), your qualifications will be reviewed to decide if you meet the basic requirements. You will be notified when this decision is made. < Back to ResultsBack to top EEO Policy Statement | Reasonable Accommodation Policy Statement | Veterans Information | Legal and Regulatory Guidance Dock Go to section of this Job:Go to section of this Job:OverviewDutiesQualifications and EvaluationsBenefits and Other InfoHow to ApplyAgency Contact InfoApply OnlinePrint PreviewSave JobShare Job Agency Contact Info Job Announcement Number: OA-14-1155040-DP Control Number: 374049500 Site Map Contact Us Help/FAQs Privacy Act and Public Burden Information FOIA About Us USA.gov This is a United States Office of Personnel Management website. USAJOBS
Posted on: Fri, 27 Jun 2014 17:11:42 +0000
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