Job opening in HCL Bserv Hiring for Technical Support. Exp 1 to 5 yrs Company: HCL Technologies Limited Experience: 0 to 5 yrs Location: Hyderabad / Secunderabad Job Description HCL Bserv is hiring Product / Technical support Analyst, Experience 1 to 5 yrs. Product / Technical support with knowledge of HTML, Java script and CSS Experience in Product / Technical support Knowledge in HTML, Java Script and CSS. Investigate and troubleshoot issues related to end to end usage of advertisement operations tool. Experience in email support and solving the technical issue by step by step process. Provide email based technical support to clients in different geos - 24*7 Follow the workflow & adhere to SLAs - TFR, TRT, TAT, and FCR Maintain high customer satisfaction Help with research and troubleshooting of tough tickets Knowledge Gap Reduction Process improvement & Escalations management Product support/Application Support experience Excellent Communication skills Troubleshooting the issues related to ad servicing Night Shift Mandatory Experience : 1 to 5 years Qualification : Any Graduate/Diploma Work location : Hyderabad Interested Candidate can send us the updated profile with the following credentials Yrs of Experience CTC ECTC Notice period Alternate No Current Location Contact person - Sri Lekha 9600018080 HR Team Email - Srilekhadevi.u@hcl Role: Associate/Senior Associate -(Technical) Role Category: Voice Industry Type: BPO / Call Centre / ITES Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations Keywords: HTML, Javascript, Technical Support, Product Support, tech support, TSE, troubleshooting, dfp, dfa, css Desired Candidate Profile: Education: (UG - Any Graduate - Any Specialization) OR (PG - Any Post Graduate - Any Specialization) OR (Doctorate - Doctorate Not Required) Company Profile HCL Technologies Limited HCL is a leading global Technology and IT Enterprise with annual revenues of US$ 4.7 billion. The HCL Enterprise comprises two companies listed in India, HCL Technologies ( hcltech ) and HCL Infosystems (hclinfosystems.in) The 3 decade old enterprise, founded in 1976, is one of Indias original IT garage start ups. Its range of offerings span R&D and Technology Services, Enterprise and Applications Consulting, Remote Infrastructure Management, BPO services, IT Hardware, Systems Integration and Distribution of Technology and Telecom products in India. The HCL team comprises 53,000 professionals of diverse nationalities, operating across 18 countries including 360 points of presence in India. HCL has global partnerships with several leading Fortune 1000 firms, including several IT and Technology majors.
Posted on: Sat, 24 Jan 2015 07:29:31 +0000