My frustrating interaction with IRCTC customer care regarding a complaint about their website design. Dear Customer, We would like to inform you that if the captcha is hidden then please re-click on the error .....Further note that without error screen shot we are unable to forwarded your mail so ,please send us the error message ......so we may pursue the matter. Thanks & Regards Pratima Sonar [email protected] Ph: 011-39340000 irctc.co.in[#676095] ____________________________________________________________________ IRCTC never asks your personal bank account details through call. If you received any call in this regard, please do not share your bank related credentials. ____________________________________________________________________ ---------------------------- Original Message ---------------------------- Subject: Re: Feedback on IRCTC.CO.IN [#634142] From: mohans@msn Date: 2014-12-21 10:35:01+05:30 To: [email protected]?= Cc: -------------------------------------------------------------------------- Dear Pratima, The fact that the “captcha” characters are hidden is the error. It is impossible to guess what the captcha characters are in some cases. ‘q’ & ‘g’ look the same. ‘y’ & ‘v’ look the same. So I have to guess what the characters are. And most of the time I get a “invalid captcha” error because of that. Mohan Sent from Windows Mail From: [email protected] Sent: Sunday, December 21, 2014 8:29 AM To: S Mohanraj Dear Customer, please note that there is no any error showing in your screen shot of attachment ...so please send us that screen shot of page in which you are getting error message ......so we may pursue the matter. Thanks & Regards Pratima Sonar [email protected] Ph: 011-39340000 irctc.co.in[#675069] ____________________________________________________________________ IRCTC never asks your personal bank account details through call. If you received any call in this regard, please do not share your bank related credentials. ____________________________________________________________________ ---------------------------- Original Message ---------------------------- Subject: Re: Feedback on IRCTC.CO.IN [#634142] From: mohans@msn Date: 2014-12-20 21:19:05+05:30 To: [email protected]?= Cc: -------------------------------------------------------------------------- When I open the page irctc.co.in on my iPad, I get the following screen where the captcha characters are partially blocked from view by the advertisement below it. Please see the attachment for the same. Mohan Sent from Windows Mail From: [email protected] Sent: ‎Saturday‎, ‎December‎ ‎20‎, ‎2014 ‎7‎:‎49‎ ‎AM To: S Mohanraj Dear Customer, We would like to inform you that please send us the step by step screen shot of that page so we may pursue the matter. Thanks & Regards Pratima Sonar [email protected] Ph: 011-39340000 irctc.co.in[#670284] ____________________________________________________________________ IRCTC never asks your personal bank account details through call. If you received any call in this regard, please do not share your bank related credentials. ____________________________________________________________________ ---------------------------- Original Message ---------------------------- Subject: Re: Feedback on IRCTC.CO.IN [#634142] From: mohans@msn Date: 2014-12-19 18:55:34+05:30 To: [email protected] Cc: -------------------------------------------------------------------------- I have tried that also. Please be aware that this is happening on an iPad. And it happens both on safari and chrome browser. Mohan On 13-Dec-2014, at 07:15, [email protected] wrote: Dear Customer, Please clear the temporary Internet files and cache of the browser and try logging in using a new browser window to overcome this problem. You can do so with the following path: ToolsInternet optionsdelete cookies, delete files and delete all off line contents, clear historyclick OK. After this please close all the windows and open a new Internet explorer window and then try. Thanks & Regards Madhuri [email protected] Ph: 011-23340000 irctc.co.in[#637075] ____________________________________________________________________ IRCTC never asks your personal bank account details through call. If you received any call in this regard, please do not share your bank related credentials. ____________________________________________________________________ ---------------------------- Original Message ---------------------------- Subject: RE: Re: Feedback on IRCTC.CO.IN [#634142] From: mohans@msn Date: 2014-12-12 18:27:09+05:30 To: [email protected] Cc: -------------------------------------------------------------------------- Trying to send the picture s attachment I am trying Roy and this from my phone.i am not sure whether this will work. If not I will send it next week from home computer. Thanks for your patience. Mohan Sent from my Windows Phone From: [email protected] Sent: ‎12/‎12/‎2014 2:35 PM To: mohans@msn Subject: Re: Re: Feedback on IRCTC.CO.IN [#634142] Dear Customer, You have sent the image by embedding inside the email body which are blocked for security reasons.Please send the image as a proper attachment instead of pasting the image in email body. Size of your attachment should be less than 1MB. Thanks & Regards Shambhu kumar Executive, Customer Care [email protected] Ph: 011-39340000 irctc.co.in[#634976] ____________________________________________________________________ IRCTC never asks your personal bank account details through call. If you received any call in this regard, please do not share your bank related credentials. ____________________________________________________________________ ---------------------------- Original Message ---------------------------- Subject: Re: Feedback on IRCTC.CO.IN [#634142] From: mohans@msn Date: 2014-12-12 12:01:16+05:30 To: [email protected] Cc: -------------------------------------------------------------------------- Attaching error screen as per your request. My user ID is : mohans_00 On 12-Dec-2014, at 11:05, [email protected] wrote: Dear Customer, Please use the below given List of Compatible Browsers is as under- Internet Explorer .8 and above Mozilla Firefox v 21 and above Google Chrome 25.0 and above Opera 12 and above Kindly send us snap shot of error message along with your user id of IRCTC to pursue the matter. Thanks & Regards Madhuri [email protected] Ph: 011-23340000 irctc.co.in[#634142] ____________________________________________________________________ IRCTC never asks your personal bank account details through call. If you received any call in this regard, please do not share your bank related credentials. ____________________________________________________________________ ---------------------------- Original Message ---------------------------- Subject: Fwd: Feedback on IRCTC.CO.IN From: mohans@msn Date: 2014-12-12 09:40:58+05:30 To: [email protected] Cc: -------------------------------------------------------------------------- Begin forwarded message: From: Shanmugam Mohanraj To: [email protected] Subject: Feedback on IRCTC.CO.IN Dear Sir, I am a regular user of irctc.co.in services. Recently after upgrading next generation interface there is a problem when I use the website on an iPad. The screen lay out hides the captcha string partially. It is very difficult to login because I have to guess what the string is. This happens on both Safari browser as well as Chrome browser on iPad. Please look into this problem or forward my request to appropriate department. Thanks Mohan Ps: I am attaching a screen shot where you can see the captcha string partially blocked.
Posted on: Sun, 21 Dec 2014 06:23:58 +0000
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