ONLY FOR THE TECHNOLOGICALLY CHALLENGED • Compaq is considering changing the command “Press Any Key” to “Pres Return Key” because of the flood of calls asking where the “Any” key is? • The technical support had a caller complaining that her mouse was hard to control with the dust cover on. The cover turned out to be the plastic bag the mouse was packed in. • Another customer was asked to send a copy of her defective diskettes. A few days later a letter arrived from the customer along with photocopies of the floppies. • A technician advised his customer to put his troubled floppy back in the derive and close the door. The customer asked the tech to hold on and was heard putting the phone down, getting up and crossing the room to close the door to his room. • Another customer called to say he couldn’t get his computer to fax anything. After 40 minutes of troubleshooting, the tech discovered the man was trying to fax a piece of paper by holding it in front of the monitor screen and hitting the “send” key. • Yet another customer called to complain that his keyboard no longer worked. He had cleaned it by filling up his tub with soap and water and soaking the keyboard removing all the keys and washing them individually. • A tech received a call from a customer who was enraged because his computer had told him he was “bad and invalid,” the tech explained that the computer’s “bad command” and “invalid” response shouldn’t be taken personally. • A confused caller to IBM was having trouble printing documents. He told the tech that the computer has said it “couldn’t find printer” the user had also tried turning the computer screen to face the printer-but that his computer still couldn’t “see” the printer. • An exasperated caller to computer tech support couldn’t get her new computer to turn on. After ensuring the computer was plugged in, the tech asked her what happened when she pushed the power button. Her response, “I pushed and pushed on this foot pedal and nothing happens. “the “foot pedal” turned out to be the computer’s mouse. • Another customer called the tech support to say her brand new computer wouldn’t work. She said she unpacked the unit, plugged it in and sat there for 20 minutes waiting for something to happen. When asked what happened when she pressed the power switch, she asked. “what power switch?” • Another customer had troubles installing software and rang for support. “I put in the first disk, and that was OK. It said to put the second disk, and had some problems with the disk. When it said to put in the third disk, I couldn’t even fit it in…”the user hadn’t realized the” Insert disk 2” meant to remove Disk I first. • In a similar incident, a customer had followed the instructions for installing soft ware. The instructions said to remove the disk from its cover and insert into the drive the user had physically removed the casing of the disk and wondered why there were problems. • A woman called help desk with a problem with her printer. The tech asked her if she was running it under “Windows”. The women responded, “No my desk is next to the door. But that is a good point. The man sitting in the cubicle next to me is under a window and his printer is working fine.” • Tech sp: “OK Bob, let’s press the “control” and “escape” keys at the same time. That brings up a task list in the middle of the screen. Now type the letter “P” to bring up the “Program manager”. Customer:” I don’t have a “P” Tech sp: “On your keyboard Bob.” Customer: “What do you mean?” Tech sp: “P’ on your keyboard, Bob.” Customer: “No way, I’ m not going to pee on the key board!”
Posted on: Fri, 26 Jul 2013 21:02:13 +0000
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