Objections reveal the hidden motives that underlie buyer behaviour. When a prospect challenges one of your statements, he is saying that part of your product is important to him and he wants more information in that area. Make it easy for your customer to object .Practice unconditional positive regard. Be positive, relaxed, and smiling throughout. Acknowledge and respect your customer’s feelings and opinions. Whatever he says, treat it as a serious and thoughtful observation on your product or service. The more relaxed your customer becomes with you, the more likely that he will eventually buy.
Posted on: Fri, 14 Mar 2014 15:25:46 +0000
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