Posted: 01 Oct 2013 10:17 AM PDT Jobs at: Resolution Health East Africa Limited Vacancy title: Underwriting & Customer Service Executive Deadline of this Job: Friday, 11th October 2013 Job details: Resolution Health East Africa Limited is a leading Medical Coverage Provider. With over 60,000members in our fold, we are constantly growingand developingsolutions that are effective and relevant to our members. Resolution has a strong accredited medical service provider network ofover 500 hospitals, clinics and doctorsall across East Africa. We seek to recruit anUnderwriting & Customer Service Executivewhose role will be to ensure that incoming business conforms to and Resolution’s underwriting practice and provide a delightful customer experience. This position is only open to Ugandan nationals only. Key responsibility areas include: 1. To manage membership registration as per the RI underwriting protocols. 2. To maintain the underwriting process lead-times. (from receipt of business to dispatch of cards and member documents within company set timelines) 3. Handle and resolve internal and external customer queries, complaints and any issues related to membership details/status raised via telephone, written correspondence and walk ins. (response within 24 hours) 4. Handle and resolve or escalate within specified timelines, issues interrupting or preventing the smooth flow of application and membership processing. This includes concession plans, system errors, defects, staff delays etc 5. Custodian of all membership documents including: · Proper sorting, filing and indexing for quick reference whether onsite or offsite. · Safe keeping of all clients’ documents ensuring all the records are in order, accessible and constantly updated. · Ensure soft copies are filed of application forms and membership photos. 6. Prepare and generate reports related to membership processing as required and as requested by management. 7. Suggest ways of improving processing timelines and improving efficiency and at the same time escalate challenges and possible solutions. 8. Approval for individual Refund/credit note request for both renewal and new business. 9. Obtain customer information and update member contact records and changes in the existing databases; 10. Communicate and record any special arrangements or concessions given to the supervisors and IT system support team e.g. out of ordinary plans, new limits, other riders, loading, waivers etc 11. Any other duties assigned. QUALIFICATIONS: · Bachelor’s degree in a business related field · Good knowledge of Ms Office EXPERIENCE: · 2 years’ experiencein a service related post. · Added advantage if working in insurance industry especiallyworking with clients, brokers and Independent agents. Job application procedure If you believe you are a team player and would be a valuable resource to this ever growingbrand, kindly email your: 1. Application letter 2. Updated CV listing three references 3. Age 4. Expected remuneration package 5. Availability should you be offered the position By COB, Friday, 11th October 2013 to [email protected]. Ensure that you quote the position inthe email subject. Only shortlisted candidates will be contacted. My Health, My Life, My Resolution iaa-resolution.co.ug
Posted on: Wed, 02 Oct 2013 08:28:45 +0000