SLA...in other word service level agreements. The term that is - TopicsExpress

SLA...in other word service level agreements. The term that is often thrown about by people when they have become complacent. SLAs are in place for guidelines on completion of a certain task in a given amount of time taking WORST CASE SCENARIOS into consideration. I find it frustrating that we only work to SLA timeframes and not to improvement them. Everybody seem to have a crisis on hand which does not allow them to perform in a better or shorter timeframe than their SLAs ... That is nonsense!!!

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