Take Care When Using CLI/ANI! - Some companies using Calling Line - TopicsExpress



          

Take Care When Using CLI/ANI! - Some companies using Calling Line Identification (abbreviated ANI in the US) have agents start the call by saying âGood evening Mr â¦â What if it isnât that person calling, but someone calling on their behalf? in which case the call can get off to a bad start. Best practice suggest you should not assume itâs the caller you think it is but to check who is calling! ow.ly/2Ov5m8
Posted on: Thu, 02 Oct 2014 00:12:31 +0000

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