Todays big question: auto repair or dentist? MANY PREFER THE DENTIST TO THE AUTO REPAIR SHOP Most consumers (83%) continue to feel overcharged in the auto repair process and rank the experience of going to the repair shop/dealership to get their car repaired on a par with going to the dentist (with women preferring the dentist), according to a new consumer survey. While women have a more negative view of the repair shop/service center experience than men do, across the board consumers who responded to the survey say a more transparent process would improve the experience. Consumers say that not knowing what a repair should cost is the biggest challenge in the process and that they want real apples-to-apples repair job quotes. But, the survey shows, these consumers are empowering themselves digitally, by going online to research pricing and to look at consumer reviews before going to a repair shop
Posted on: Tue, 17 Jun 2014 09:12:01 +0000
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