#UrgentHiring: CUSTOMER SERVICE REPRESENTATIVE Responsibilities >He/She will utilize strong customer service skills >Will be able to manage multiple projects simultaneously >Handle fluctuations in assignments and tasks >Ensure the highest level of customer satisfaction. Essential Job Functions: >Ability to interact with customers over the telephone and via e-mail in a professional and courteous manner. >Strong customer service experience is critical >Strong organizational and customer service skills >Ability to keep track of confidential information >Ability to assist customers with refunds, charge backs, leads and account issues >Ability to use identify fraud prevention through moderation >Ability to thrive in a fast-paced and growing dynamic environment >Self motivated, with heightened attention to detail >Effective time management skills & ability to meet deadlines >Demonstrated experience with Excel, PowerPoint and all Office products Requirements >High school diploma or equivalent education. >Proficient in a Windows-based computer environment. >Able to type and enter data quickly and accurately into a computer. >Excellent verbal communication skills with professional telephone etiquette. >Basic written communication skills. >Strong problem solving skills. >Previous customer service experience preferred. >The ideal candidates must have strong work experience and knowledge of Internet usage (browser based applications), Microsoft Office (specifically Excel and PowerPoint), and demonstrable experience in managing multiple simultaneous projects. Other Skills and Abilities: >Must have ability to work independently and in team environment. >Must possess initiative and willingness to take action. You may send your CVs/resumes to kimberlya@zylun or jobs@zylun
Posted on: Wed, 25 Sep 2013 23:11:41 +0000
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