Waypoint Homes Service Commitment Dear Miguel, Our goal is to provide top notch service efficiently and conveniently. Part of doing that is making sure we fully understand the issue youre having with your home when you request service. This helps us to make sure were sending the right technician with the right tools and materials to your home, and sometimes it even helps us help you solve the issue yourself - saving a $50 trip fee. You can help us by sharing as much information with us as you can when requesting service and prior to scheduling a technician visit. It may seem like were asking a lot of questions, and we are. First, well identify if a technician is actually required - theres no reason for you to take time off work to wait for a technician if its actually a simple thing that you can fix yourself. In some cases, a picture is worth a thousand words - we may ask if you can email or text a picture of the issue so our technician can see your service issues. Giving our phone service staff as much background as possible on the issue youre having raises our odds of solving the issue with the first visit. Thanks for understanding! --Your Waypoint Team Waypoint Homes 1999 Harrison St. 24th Fl, Oakland, CA 94612. (800) 858-5618 resident@waypointhomes This email was sent to astorga.miguel@icloud. If you no longer wish to receive these emails you may unsubscribe at any time.
Posted on: Mon, 18 Nov 2013 04:26:38 +0000
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