customer of hdfc bank can take a saving pass book (not a computer gernate pass book)from hdfc bank This mail has been sent to me by C.M.D cell HDFC Bank Dear Mr. Kumar, Thank you for giving us an opportunity to address your concerns. This is with reference to your e-mail dated 19th June 2013 received at the office of the Senior Management regarding issuance of Passbook. At the outset, we regret the inconvenience caused to you in this regards. Request you to please note that we have already launched the New Passbooks as desired by you. The same is available at our branch. We request you to please visit the branch for passbook issuance. Looking forward to your continued patronage and support. We affirm that at HDFC Bank Ltd., we endeavor continuously to provide seamless service to our customers. As a valued customer of the bank, we treasure your relationship and look forward to your continued patronage. In line with our focus and commitment to Customer Service, we trust we have addressed your grievance in a fair and equitable manner and the issue has been resolved to your satisfaction. In accordance with regulatory guidelines, we are also required to mention that you may approach the Banking Ombudsman (appointed by the Reserve Bank of India); in the event you are not satisfied with our handling of your complaint. Should you wish to exercise this option, please log on to our website hdfcbank for details of the Banking Ombudsman Scheme – 2006.
Posted on: Mon, 01 Jul 2013 09:43:50 +0000