my position at SPi is now available.. :)) pm me for detailssssssssss. :) apply kayo dali.. :)) Client Services Specialist Responsibilities Accesses and processes requests via client’s remote desktop. Performs proofreading of various email correspondence prior to sending to recipient. Reviews blog comments for spam. Researches on reviewed files/information (e.g. blogs, forums, etc.) to better assess validity and suitability of the reviewed files/information to client requirements and standards. Researches unclear/ incomplete information for verification and update if necessary. Develops an expertise across Forrester’s research topic areas. Acts as a liaison with technology vendors and users for all incoming inquiries/briefing requests. Meets the project standards based on client requirements (i.e. accuracy; processing time for requests). Logs inquiries received in the client’s system ensuring that all inquiries/requests are distributed or assigned within a specified timeframe. Works with other teams within Forrester to continuously improve the site managing or briefings management processes. Routes briefing requests to all analyst/s covering the stated topic even if they are not the primary coverage holder. (for Briefings) The request may come from existing, prospective and former clients. The analyst/s may or may not be specified by the requestor. Requirements Graduate of any 4-5 year course Must have excellent spoken and written English communication skills Must have excellent analytical and reading comprehension skills Must have high level of clerical aptitude, accuracy and attention to details Must have working knowledge of word processing, spreadsheet and database software Preferably with experience in customer service Willing to work in graveyard shift Willing to work in Parañaque
Posted on: Thu, 11 Jul 2013 01:38:47 +0000
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