reliance comm is getting worse day aftr day. looks like they are just making by taking customers for a ride. all my postpaid mobile bills have been paid for 6 months including roaming charges. however when contacted, RCOM claims that they do not have any record of my postpaid connection. it is a point to be noted carefully that I HAVE BEEN RCOMS CUSTOMER SINCE 2007, CLOSE TO 7 YEARS NOW AND NEVER FACED THIS KIND OF A SITUATION. on top of this, RCOM guys (from their so called backend) have changed the connection to prepaid without informing anyone. on 28th Oct when I called up their customer care, i had a torrid experience. TO MY SHOCK, MY CONNECTION WAS SHOWING IN THEIR SYSTEM AS TERMINATED. FUNNY... BUT TRUE; I HAD NO CLUE OF THIS FOR OVER 6 MONTHS. the executive (one Mustafa by name) was unable to look up my phone number in their system and unable to help me with a solution to get my connection re-activated. He then transferred the call to his manager (one Mr. Jeeva) after I repeatedly I insisted for a few mins. This person instead of solving my problem, told me that neither they have any record of my mobile number in the system, nor would I get any information without visiting the nearest Reliance Web World. Question: WHY SHOULD I BE GOING TO RELIANCE WEB WORLD AND THEN DOING A VERIFICATION ? SHOULD I NOT BE ALLOWED TO GIVE A REQUEST FOR RE-ACTIVATION ON PHONE ITSELF AFTER ALL THIS INCONVENIENCE CAUSED BY RCOM TO ME ? THIS PERSON ALSO TOLD ME THAT HE WAS THE LAST POINT OF ESCALATION AND ALL QUERIES TO BE ROUTED TO THE APPELLATE AUTHORITY IF NO RESOLUTION PROVIDED. I ASKED HIM WHO WAS THIS PERSON, AND HE GAVE ME A TOLL FREE NO. 1860 200 2011 TO REACH OUT TO. WHEN I STARTED ASKING WHAT IS THE NAME OF THE PERSON WHO WOULD ANSWER MY CALL, HE SAID HE WOULD NOT BE ABLE TO DISCLOSE. UPON REPEATED INSISTENCE, HE GAVE ME THE NAME OF ONE MS. VENKATESHWARI ARUMUGAM. HE ALSO TOLD ME THAT HE CANNOT GET MY MOBILE NUMBER RE-ACTIVATED AS HE DID NOT KNOW WHO I WAS, AND SECONDLY, THE NUMBER WAS CHANGED TO PREPAID, WITH STATUS CURRENTLY SHOWING AS TERMINATED. BY NOW I WAS THOROUGHLY FRUSTRATED KNOWING THAT BEING AN OLD / NEW CUSTOMER, IS IMMATERIAL TO RELIANCE OR FOR THAT MATTER, ANY OTHER TELECOM SERVICE PROVIDER. CUSTOMER CARE IS PATHETIC... I AM STILL FIGHTING THIS OUT WITH RCOM. BUT AS A RESPONSIBLE CITIZEN, I FELT THAT PEOPLE SHOULD BE MADE AWARE OF SUCH INCIDENTS SO THAT THEY DO NOT END UP IN A SAME STATE AS ME. BOTTOM LINE IS DONT LET YOUR SERVICE PROVIDER TAKE YOUR MONEY AND DO INJUSTICE TO THE SERVICE BEING PROVIDED & TO YOU. PLEASE PASS ON THIS MESSAGE TO AS MANY OF YOUR FRIENDS & ACQUAINTANCES.
Posted on: Tue, 29 Oct 2013 04:49:22 +0000
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