A EnGrande é um dos principais fornecedores de alojamento on-line, com alojamento em mais de 700 cidades e 90.000 dormidas processadas por mês. Como uma empresa internacional em rápido crescimento, procura um Gerente de Conta para se juntar à equipa. Trabalhando como parte de uma equipa dinâmica, especializada e diversificada, com um forte espírito empreendedor, este papel está localizado na sede em Barcelona. JOB DESCRIPTIONJob scope/objective: Manage email and phone communication between EnGrande and our growing network of hotels, hostels, apartments and B&Bs in cities across the world. Provide prompt and friendly service over the phone and through email, which will increase hoteliers satisfaction and ultimately help the business grow. Key areas of responsibility: Direct account management for the assigned hotels in your region. Be a “problem solver” by having empathy for hoteliers, striving to provide fast, quality customer service. Follow up on cancellations, overbookings and complaints. Use tools to analyze hotel/city performance and to prioritize actions. Monitor the rate parity and locate the best rates and availabilities. Advise hotels about internet strategies. Market our brand name to hotels. QUALIFICATIONSDesired Skills & Experience: Excellent communicator by phone, by email and face to face. Native Portuguese or Spanish and good knowledge of English. Any other language is a plus. Write grammatically correct emails which are clear, structured and service-oriented. Ability to work alone without direct supervision. Result & customer oriented. Organised and efficient. Ability to anticipate hoteliers needs and be a good negotiator. Hotel experience is a plus. ADDITIONAL INFORMATIONLocation : Barcelona Contract : 6m + 6m + permanent Position: Fulltime Start Date: Immediate Contact: dolors.trenchs@budgetplaces
Posted on: Mon, 23 Sep 2013 02:00:44 +0000
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