A lot of people consider customer service a lost art, especially in this age of computers where pressing one, struggling to understand an accent, and still maintaining a polite tone can test the limits of one’s patience and bank account. Tech support for software and hardware is nearly as bad as gas prices, and understanding given instructions when not condescending or patronizing, is akin to sitting through a quantum physics class. Technology has grown so rapidly since the introduction of the microchip, some would even glance at science fiction stories from the seventies and call them ancient. The world is more connected now than ever before, but generations of peoples are still struggling to connect. Those of us here in the Western Carolina mountains have a long history of isolation, but like most in the country we know a thing or two about hospitality, manners, and polite service; corporate entities and mass markets however have conditioned people to accept a droning machine voice in place of help, and a planned obsolescence price tag instead of quality- there are even instances of a household being refused cable services because it would cost too much for the cable company to feed the cable line a few more feet “down hill”- so where in this great wide world is there any hope for simple mountain folk who want to “skype” with their kids across the country? Or do their taxes online when their only computer demands more “ram”, or when a bank pushes for a no paper policy and all statements have to be checked electronically? Where can someone find a person face to face, with small business sense, and customer service spirit? Look no further than Champion Drive, Canton, North Carolina. The memorably named –and logo’d- Byte Me Computers Services offers face to face customer service, often with the owner of the small business himself, Jason Cogburn. A local who has taken it upon his shoulders to provide walk in- computer repairs, upgrades, virus removals, hardware diagnostics, operating system repairs and restoration, data back-up and preemptive preventive maintenance while maintaining a ‘polite service’ attitude. Bridging the gap between new technology and old sensibilities, despite his youthful and rebellious appearance, Mr. Cogburn holds a vast store of technical knowledge and is able to convey much of it in a polite and simple terms; appealing to both young generations, such as gamers who need the best specs and l33t tech, and to elder generations who just want to keep their tried and true operating system running; Byte Me Computers deals with all types of software and hardware issues at prices that won’t force families to choose between new clothes or new memory chips. I myself have often come to Mr. Cogburn for laptop repairs and am indeed completing this recommendation on a nine year old Dell laptop he had to personally clean dust and lint out of the size of a squirrel. We even documented it’s capture with a radio collar before releasing it back into the wild. If you are plagued by Laptop squirrels, Viking viruses, Trojan my little ponies, or simply want to know what all this computer junk is about- I give my highest recommendations to Byte Me Computers and the small business owner, Jason Cogburn. Give him a call, or stop in a while, your computer and your cash will thank you.
Posted on: Tue, 10 Sep 2013 18:23:25 +0000
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