Activation Specialist, Corporate Partnerships - Chicago Cubs Chicago, IL This position will serve as point of contact for assigned partners and is responsible for all partnership account activation. The role must ensure that all elments o...f assigned partnership accounts are fullfiled using the highest level of customer service. This person will service and interact a diverse group of important clients and visitors as well as internal contracts at all levels; independent judgment is required to plan, prioritize and organize diversified workload. RESPONSIBILITIES: Utilize client objectives and goals to develop research promotional platforms and partnership strategies. • Greet, support, and serve current and potential clients daily, at games, and as requested. • Compile reports, enter, collect, and track accurate fulfillment and contact information, as well as reports perttaining to proposals, contracts, budgets, and other account details into CRM and other systems/dashboards. • Research, create, develop, implement, track and evaluate promotions for partners in accordance with internal and external guidelines. • Prepare, order, coordinate, and obtain partner media prior to a promotion or event. • Research, forecast, prepare, track and report all partner promotional budgets. • Implement, activate and track all assigned partner contracts to ensure that all elements are fulfilled, excuted and reported accurately. • Assist, support and coordinate with internal departments in regards to all aspects of promoting and managing all Cubs assets and other department responsibilities including but not limited to, special projects and promotions. • Uncover and document partners’ key initiatives and priorities through interactions at appropriate levels of the assigned category/accounts. Support the Account Manager in the development of an account sales strategy that translates these initiatives and priorities into opportunities for Chicago Cubs solutions, activations, and services. • Participate in key operating mechanisms for the Chicago Cubs Corporate Partnerships team to ensure execution of the sales strategy. • Participate in key operating mechanisms with Corporate Partners. • Develop and maintain a high level of partner satisfation by anticipating needs and through consistent high quality interactions with partner leadership. • Proactively monitor and escalate service issues to drive partner NPS. • Assist with the renewal of assigned corporate partner agrements as they expire including assessing the level at which renewal should be achieved. REQUIRED QUALIFICATIONS: Bachelor’s Degree from an accredited 4-year university. • At least 2 years experience in either a Sales or Account Supervisor role. • Demonstrated knowledge of promotional concepts and marketing principles. • Demonstrated customer service and client management experience. • Demonstrated rapid responsiveness, including proactive management between company/organization and client(s). • Demonstrated critical thinking, analytical, and project management skills. • Demonstrated interpersonal communication and presentation skills. • Ability to work collaboratively with a variety of highly motivated sales professionals. • Able to work non-standard - including evening and weekend - hours. PREFERRED QUALIFICATIONS: Bachelor’s Degree in Sales or Marketing. • Advanced degree. • Deep knowledge of sports market and partnership & services offerings. • Experience with Media, Advertising, Digital or PR Agency or as Brand Manger with a CPG company working on significant product lines.
Posted on: Wed, 05 Jun 2013 23:20:12 +0000
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