#Africas Business News By The SOH Consulting Group #InvestmentsInAfrica: #IBM and Metropolitan Health revealed the first commercial application of Watson in Africa. According to IBM, its Watson application is a ground breaking computing platform able to interact in natural language. By tapping into the power of Watson, Metropolitan Health aims to transform health advisory services to its customers. This is a significant move to enhance and personalize health services in #SouthAfrica as well as drive outcomes-based services to citizens on the African continent. As digital platforms evolve with online, mobile and social media channels, companies like Metropolitan Health need to deepen their interactions with customers and transform the way they provide marketing, sales and service. Consumers expect brands to know them individually, deliver personalised interactions and self-service options anytime, anyplace. The IBM Watson Engagement Advisor can fundamentally transform the way individuals and companies interact over the lifetime of a relationship. Used by customer service agents or directly by customers, delivered through the cloud and via mobile devices, Watson Engagement Adviser offers organisations the ability to: · Help meet growing customer expectations as organizations seek to better understand customers based on their past history. · Engage individuals wherever, whenever, and however they choose. · Gain insights from Big Data to make evidence-based, informed decisions IBM Watson Engagement Adviser is being configured, trained and introduced into the Metropolitan Health customer services environment where more than 12 million client interactions are handled each year.
Posted on: Sat, 11 Oct 2014 12:05:17 +0000
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