An Analysis of Mental Health, Primary Care, and Specialty Care Productivity and Related Issues, El Paso VA Health Care System, El Paso, Texas We found the many veterans seeking care at the EPVAHCS faced challenges accessing care timely, particularly patients who were new to EPVAHCS. The timeliness of veterans’ access to care exceeded the 30-day benchmark established by the VA Secretary for three of four specialties included in our review—orthopedics, urology, and cardiology. We also found that numerous factors affected the timeliness of veterans’ access to care at the EPVAHCS, including staffing, productivity, and clinic cancellations and no shows. We explored these factors, as well as other key issues and management challenges described by officials we interviewed, and their impact on access. Efforts to improve access at the EPVAHCS should consider the factors we described in this report, both individually and in combination. content.govdelivery/accounts/USVAOIG/bulletins/e04f57
Posted on: Thu, 25 Dec 2014 13:00:00 +0000
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