BUSINESS. Training & Development. NON-VERBAL COMMUNICATION. Introduction,The study of nonverbal communication is similar to learning a foreign language in that it requires time and effort to achieve fluency. Acquiring this important skill will allow you to communicate more effectively, read your prospect like a book and close more sales in less time. Body Language in Meetings Communication occurs constantly in a meeting. Not many people are involved in speaking, but almost everyone (if not everyone) would exhibit body language signals that divulge what they are actually feeling inside. If you are the leader of the meeting, it is important to know if the attendees are interested in what you are saying, or if they agree with your ideas. Early detection of boredom or disagreement is crucial in order for you to change your approach or present a different proposal when necessary. When you see most of the attendees reclining back in their chairs or just staring blankly without blinking an eye, it likely means they are not interested in the topic being discussed. Do not prolong the discussion or do something that will break the monotony. When the attendees nod constantly, it means they are agreeing with what you are saying. When the attendees cross their arms, touch their nose or mouth, sit back,and worse, shake their heads, they oppose your ideas. Time to think of some countermeasures to neutralize the situation. When an attendee breathes deeply, it probably means that he wants to interrupt the conversation and express his point of views. Observe also other body gestures, such as: · Changing the intonation of the voice. · Frowning. · Looking down at the ground · Drumming fingers in the table. · Exiting the meeting room. You need to detect the inner feelings of each attendee and bear in mind how this can affect the reaction of the other attendees. If the topic being discussed becomes “too hot to handle,” it might be better to re-schedule the meeting at another time. Some emotional people can exhibit great facial expressions and body gestures. Recognizing them early in the meeting can prevent any undesirable emotional outbreak to occur. Body Language Quiz: Actions Speak Louder Than Words By: John Boe International Email IMPACT Today! The 1960 Presidential Debates between Vice President Nixon and Senator Kennedy were the first nationally televised debates in presidential campaign history. With the advent of television the debates took on a visual dimension and for the first time, 70 million voters were given the opportunity to not only hear the candidates, but to visually compare them as well. Surprisingly, opinion polls revealed a sharp contrast between the voters who had actually watched the debates on TV versus those who had merely listened to them on the radio. While radio listeners clearly thought that Nixon had won the first debate, television viewers were captivated by Kennedys smile, charm and athletic appearance. The majority of viewers interviewed reported that Nixons five-oclock shadow and darting eyes made him appear sinister and far less presidential than Senator Kennedy. The television cameras underscored the significance of nonverbal communication and forever changed the political landscape. Are You Missing Your Prospects Buy Signals? Think about the tremendous advantage you would have as a baseball manager if you knew the opposing teams signals and were able to anticipate their game plan. For example, suppose you knew in advance that the other team was planning to steal second base. Obviously, your team would have a competitive edge because you would be able to adjust your strategy as necessary. Likewise, as a professional salesperson, you would be wise to monitor your prospects body language and adjust your presentation accordingly. By reading your prospects gestures you will minimize perceived sales pressure and know when its appropriate to close the sale. In 1872, Charles Darwin published the book The Expressions in Man and Animals and launched the modern study of nonverbal communication. Essentially, body language is a mixture of movement, posture and tone of voice. The good news about this subject is that your subconscious mind already understands the meaning of every gesture, posture and voice inflection. The bad news is, without the proper training you are unable to consciously apply this information during your client appointments. Top salespeople and the most successful managers recognize the importance of nonverbal communication in the selling process and have learned to listen with their eyes. They understand that one of the easiest and most effective ways to close sales is to be aware of their prospects buy signals. In addition to monitoring your prospects body language, its important to be mindful ofyour own gestures and keep them positive. Remember to unfold your arms, uncross your legs, nod your head in agreement and smile frequently. Build Trust and Rapport Matching and mirroring your prospects body language gestures is unconscious mimicry. It is a way of subconsciously telling another that you like them and agree with them. The next time you are at a social event, notice how many people are subconsciously matching one another. Likewise, when people disagree they subconsciously mismatch their body language gestures. The psychological principle behind matching and mirroring is that people want to do business with salespeople that they believe are similar to them. You can build trust and rapport by deliberately, but subtly, matching your prospects body language in the first fifteen minutes of the appointment. For example, if you notice that your prospect is crossing their arms, subtly cross your arms to match them. After you believe you have developed trust and rapport, verify it by seeing if your prospect will match you. Uncross your arms and see if your prospect will match and mirror you as you move into a more open posture. If you notice your prospect subconsciously matching your body language gestures, congratulations, this indicates that you have developed trust and rapport. Conversely, if you notice your prospect mismatching your body language gestures, you know trust and rapport has not been established and you need to continue matching and mirroring them. Body Language Quiz If youre a manager, consider using this quiz at your next training meeting to assess your sales teams current level of expertise. When sitting in on a sales appointment with your sales rep, be sure to incorporate nonverbal communications feedback in your critique. Do you have a working knowledge of body language? See how many of the eight questions you can answer. 1. What emotion is associated with the palm to chest gesture? A. Superiority B. Critical judgment C. Sincerity D. Confidence 2. What is the meaning of the thumb under the chin gesture? A. Deceit B. Boredom C. Anxiety D. Critical judgment 3. What nonverbal message is conveyed with the chin rub gesture? A. Decision B. Deceit C. Control D. None of the above 4. What does it mean when a person rubs his or her nose? A. Superiority B. Anticipation C. Dislike D. Anger 5. What message is conveyed when a person touches his or her eyeglasses to their lips? A. Interest B. Stalling C. Disbelief D. Impatience 6.When a person looks over the top of his or her eyeglasses, what message are they sending? A. Contempt B. Distrust C. Scrutiny D. Suspicion 7. What is the impact of nonverbal communication in a face-to-face conversation? A. 20% B. 40% C. 70% D. 85% 8. Which of the following gestures is/are associated with lying? A. Talking through fingers B. Eye rub C. Ear rub D. Lack of direct eye contact E. All of the above Quiz Answer Key 1. (C) The palm to chest gesture indicates sincerity. 2. (D) The thumb under the chin gesture indicates critical judgment and a negative attitude. A good way to get your prospect to drop this gesture is to hand them something. 3. (A) The chin rub gesture indicates decision. When you see this gesture, avoid the temptation to interrupt. If the gestures that follow chin stoking are positive, ask for the order. 4. (C) When someone rubs his or her nose its an indication that they dont like the subject. When you see this gesture you would be wise to probe with open-ended questions to draw out your customers concern. 5. (B) When someone touches his or her eyeglasses to their lips it signals that theyre stalling or delaying a decision. If they put their glasses back on, its a buy signal. If they put them away, you have more work to do. 6. (C) When a person looks over his or her eyeglasses it indicates judgment and scrutiny. 7. (C) Research indicates over 70 percent of our communication is achieved nonverbally. In addition, studies show that nonverbal communication has a much greater reliability than the spoken word. Therefore, you would be wise to rely on body language as a more accurate reflection of a persons true feelings. 8. (E) All of the above. The statue of the Three Wise Monkeys accurately depicts the three primary hand-to-face gestures associated with deceit. See no evil, hear no evil and speak no evil. While you may not be called upon to participate in a presidential debate or manage a baseball team, you need to be able to recognize your prospects buy signals. By gaining a working understanding of nonverbal communication, you will be able to reduce sales pressure, build rapport quickly and dramatically increase your sales effectiveness! John Boe presents a wide variety of motivational and sales-oriented keynotes and seminar programs for sales meetings and conventions. John is a nationally recognized sales trainer and business motivational speaker with an impeccable track record in the meeting industry. To have John speak at your next event, visit johnboe or call 877 725-3750. © Copyright - John Boe International Generate Free Leads To generate leads, simply COPY any of the links below to PASTE into places like Facebook, Twitter, etc. We suggest you always TEST your links after pasting. We also have Fully Formed HTML Links that auto-link the text to your website. Are you Serious About Wanting To Grow Your Business? Get Your Own FREE Lead System Forever! 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Posted on: Tue, 18 Nov 2014 21:27:30 +0000
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