@Barclays responded to my complaint [names removed out of courtesy]. Hello Fayyaz, Please allow to introduce myself, my name is __ and I am responsible for managing customer enquiries received via social media. I understand you have spoken with __, in my team, this morning regarding your complaint. Firstly, please allow me to apologise for the level of service you received when contacting our Customer Service department yesterday evening to activate your card. I have taken time to listen to the conversation and asked that the entire conversation was translated to English so that I could fully understand any impact this would have. I must agree that this level of conversation, including the derogatory comments, were completely unacceptable and will not be tolerated by Barclaycard. With this in mind, I can confirm that this situation will be fully investigated by our Senior Management Team and serious action will be taken. I am unable to comment on the results of this investigation as it remains company confidential. Following a conversation with _ & upon listening to a recording of this morning’s telephone call, I understand that you are happy to resolve your complaint with financial compensation. This compensation has been credited against your Barclaycard account and it will reflect your balance tomorrow. This will also be confirmed on your next statement. If you have any further questions or would like to discuss this further, please feel free to contact me directly. Kind regards, __
Posted on: Thu, 28 Nov 2013 15:48:57 +0000
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