Best Buy, You have an EXTREMELY dissatisfied customer on your hands. First, I go to the store to redeem by television which you now have out of stock so your associates try to sell me a similar television which they cant reduce the price to match the amount I was promised AND the specs dont match up to the original television. So, then Im sold on an out-of-stock, display that is supposed to be delivered without a box and without a stand between 12PM and 4PM TODAY. So what do I do? I call at 11AM to confirm the set-up appointment and was informed the technician will arrive between this time. I call back at 3PM because no one has showed. The agent on the phone calls the tech and leaves a voicemail. I, becoming frustrated, ask what my next steps are if he doesnt show and shes insisting he will and that I need to wait until 4PM. I wait...and no one is here. I took off 5 hours of work only to be lied to about what I should be receiving. With all of my investments in the bundle deal, I spent over $2,200 half of which was on the television. I spoke to the advance scheduling team who did not sound advanced at all. I repeatedly asked her what is going to be done and how I will be compensated for the time Ive missed from work and how I will get my television today. She took no accountability, never even apologized, and every question I asked, she responded with uh or Im not responsible for this. She insisted on speaking over me and telling me that the person who was supposed to deliver it is not at work, repeating that its not her fault. When I asked to speak to the person she reports to, she transfers me to post service who can handle compensation. After waiting 7 minutes to speak to someone else, I discover that I’m speaking with another agent who the previous representative didn’t even educate on the reason why I’m calling other than I’m upset and want to be compensated. She goes on to say she can only offer me $50 which is not going to compensate me the $200 I’ve spent on the delivery and set up or the $200 that I missed from work for those 5 hours. She informs me she will bring someone on the line from the store. When she returns she says she spoke to Michael, a representative with no authority to make any changes. She informed me no refund can be done if I still want for them to deliver the television. My question to her was “you told me you would bring someone on the line, so why did that not happen and can you get a manager on the line who can have a conversation with us and resolve this issue?” which is what I thought was being offered in the first place. I spoke to Jordan from the store who said he can cancel the service or I pay for the service and those are the only options. This is completely unacceptable. He says he will call me back because he couldn’t “hear” me, we disconnect, and he never calls me back. Meanwhile, no other person I spoke with said they couldn’t hear me which tells me he just wasn’t capable of handling the situation. Furthermore, I operate a call center and we have well over 7,000 employees - all of which I feel should be informed about this horrible service that Best Buy has received unless there is someone who will call me back within 24 hours and tell me this service will be compensated.
Posted on: Fri, 07 Mar 2014 22:36:31 +0000
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