Check out these three frequently asked questions to our Customer Service Team: The FedEx Tracking number that was sent to me says that my package has already been delivered and has been delivered to the wrong location. •AdvoCare and FedEx currently recycle tracking numbers from previous orders. Please wait a few hours after making your purchase to track the status of your package. It should update and reflect the correct shipping information. There are several pending charges on my account after placing an online order, why have I been charged several times? •When placing an online order, it is imperative that you only click submit once. Clicking submit more than once may result in multiple pending charges on your account. Unless you received more than one order confirmation, AdvoCare will only debit your account for the amount of the confirmed order one time. What is the best time to call in to Customer Service? •With Customer Services recently extended hours, for shorter wait times we suggest calling in from 6 to 8 a.m. CT. Please remember that pictures and videos containing AdvoCare products and individuals under the age of 18 are in violation of AdvoCare policies and procedures. Help us have fun shaking our Spark while protecting the house. As always, Customer Service can be reached at 800-542-4800, Monday-Friday, 6 a.m.- 10:30 p.m. CT or by email- customerservice@advocare
Posted on: Fri, 09 May 2014 14:29:38 +0000
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