#CoE - #Cash_Division_Head #Riyadh,#Saudi_Arabia #Job Description: Job Objectives: •State of the Art Cash Management Delivery Systems & Processes •Established key service performance indicators. •Approved Service Level Indicators. •Uninterrupted and Continuous Business Operations. •Business growth from new products and delivery methods. •Istitutional image among customers, market, regulators and investors as a bank of choice. •Image of Cash Management business among colleagues as a reliable and professional business partner. •Limited risk of losses on a/c. of operational errors and on a/c. non-compliance. •Highly effective and motivated Cash Management team •Strong & interactive regulatory interfaces and representation in Industry forums Job Description: •Financials/Output related activities (Income/Expenses/Profit etc) 1) Manage expenses and HC as per approved budget •Customer/Product/Market related activities (Internal / External) 1. Conduct internal satisfaction surveys for service delivery feedback and participate in the quality meetings/circles & business-O&T meetings to assess customer feedback 2. Design/develop innovative solutions and automated programs to increase STP levels 3. Efficient use of e banking channels 4. Well established customer enquiries handling and resolution procedures and timeliness 5. Robust and dynamic workflow processes •Process/Technical related activities 1. Effective risk based controls and operating procedures 2. Awareness and Compliance with regulatory requirements and bank policies and procedures including SAMA guidelines 3. Satisfactory Audit results 4. High level of staff awareness about operational risk, controls, and compliance requirements. 5. Stringent measures to adhere and respond to regulatory and compliance requirements •People/Leadership/Teamwork/Corporate Citizenship related activities (1) Highly effective and motivated Cash Management team through proper selection, retention and career growth plans. (2) Develop and implement of plans, goals-short and long terms and reward appropriately. (3) Strong visionary with proven leadership qualities. (4) Develop strong leadership and benchstrength within the division Desired Profile: •Bachelors Degree •Banking/Tinancial Services Experience •In depth knowledge in customers need and expectations, market dynamics. •Operations products/services and back office functions. •Service excellence success factors. •Policy & Compliance. •Well developed strategic planner and organizing skills. Innovative; champions, develops and implements improvement initiatives. •Well developed customer focus and service experience •Strong coaching and mentoring skills. •Strong communications, persuasion & motivation skills. •Progressive, up-to-date on the latest in service, and products for banking industry. •Understanding of risk management. •strong coaching and mentoring skills. •Well developed strategic planning and organizing skills. •Customer Focus •Organizational commitment •Peer collaboration and Interpersonal Effectiveness •Drive for Results & Action Orientation •Building Teams & Supporting Teamwork •Crisis Management •Complex Problem Solving •Fraud Prevention •Attention to detail •Active Learning
Posted on: Thu, 10 Oct 2013 08:30:59 +0000
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