Comcast.....you are so f*cking stupid Jan: Hi Jeffrey. Jan: It is a pleasure to have you on chat! I hope you are doing fine today. JEFFREY_: im ok..... JEFFREY_: this is a cable tv equipment question JEFFREY_: you can see by my account, you think i have six devices of varying types JEFFREY_: I have one DVR JEFFREY_: and I have three DtA JEFFREY_: but you show six on my account in total JEFFREY_: are you with me so far Jan: Yes Jeffrey. JEFFREY_: i want to know if your management software, as you ping the device, reveals PHYSICALLY where in the county it is......because two of these devices are not here in my house Jan: Let me go ahead and pull up your account so we could take care of this, please give me a minute to pull up your account, would this be okay with you? JEFFREY_: yes Jan: For security purposes, may I please have your complete address and the last four digits of SSN? JEFFREY_: 1072 Chestnut Hill CIr SW Marietta, Ga 30064 JEFFREY_: bottom line is i am paying $4/month for devices i do not have Jan: Thank you for providing that information. Jan: Upon checking here, you have 6 cable boxes on your account. May I please have the serial number that you currently have so I could remove the other device on your account? JEFFREY_: well, it is midnight and i am not going to traps throughout he house to collect those now. JEFFREY_: my equipment is in my account detail JEFFREY_: the question is, can you ping the box and know where it is JEFFREY_: if you can, and you ping all six, you would see that two of them are located in another portion of your cable plant......not in Marietta JEFFREY_: can you do that JEFFREY_: try this one PAEH10879781 JEFFREY_: and this one PAEH10879755 JEFFREY_: those are DTAs Jan: That serial number is registered on your account as DTA box. That is the box that you currently have with DVR, right? Jan: May I know the other DTA serial number please? JEFFREY_: read above JEFFREY_: Serial Number: M10733TCD213 MAC Address: 00:00:16:02:53:21 More information about your Cable Box : DVR 1 Make & Model: MOTOROLA DCH3416R JEFFREY_: that is my only DVR Jan: Yes, I have read it and you said you have one DVR and three DtA JEFFREY_: yes...my bill shows six devices JEFFREY_: 1 dvr JEFFREY_: 2 dta Jan: I am asking for the serial number of your other DTA Box since you are telling me you have 3 JEFFREY_: and 2 MOTOROLA PC110RFR JEFFREY_: i gave it to you.....scrol up JEFFREY_: : try this one PAEH10879781 JEFFREY_: and this one PAEH10879755 Jan: I see. Awhile ago you tell me you have 3 DTA and 1 DVR. Thank you for clarifying it! JEFFREY_: i have the following in my house....stay with me here..... JEFFREY_: Serial Number: M10733TCD213 MAC Address: 00:00:16:02:53:21 More information about your Cable Box : DVR 1 Make & Model: MOTOROLA DCH3416R Manual Troubleshoot JEFFREY_: one of these Jan: Thank you. JEFFREY_: Serial Number: PAEY01585405 MAC Address: 00:00:02:cb:ea:0a More information about your Cable Box : bedroom Make & Model: MOTOROLA PC110RFR Manual Troubleshoot JEFFREY_: three of those JEFFREY_: Serial Number: PAEH10879781 MAC Address: 00:be:01:aa:93:6e More information about your Cable Box : TV 4 Make & Model: MOTOROLA PACEDTA Manual Troubleshoot JEFFREY_: none of those JEFFREY_: i have no PACEDTA in the house, but you show two on my bill JEFFREY_: I have four total devices for TV JEFFREY_: you are billing me for six Jan: May I know where is the cable boxes? JEFFREY_: back to my question......can you king the serial number or the mac address of the PACEDTA, either one of these and tell me where it is JEFFREY_: Jan, I just listed where these are JEFFREY_: if this is too hard, get me to a supervisr Jan: I am reviewing your account, may I know where is the cable boxes? you have this boxes before right? That is the reason why it was added on your account. JEFFREY_: i have four of these devices in my home in Marietta, JEFFREY_: i do not have the other two devices, the PACEDTA....I do not have these Jan: Thank you. JEFFREY_: please reply to my question. Can you ping a box and know where it is located? JEFFREY_: can you tell, where in your plant it thinks it is? Jan: Please allow me to search. Jan: Please....
Posted on: Wed, 13 Aug 2014 04:08:34 +0000