Company Name: CloudWell Limited Job Title: Senior Agent Service Advisor Deadline: October 31, 2014 Academic Qualificaion: The incumbent should have a B.B.A/ M.B.A/ B.Com/ M.Com degree and a minimum 6 months training on Call Center Experience Requirements: 2 to 4 year(s) Additional Job Requirements: Age 18 to 30 year(s) Leaderlike attitude i.e. able to work uunder pressure Time Management skill Problem solving capability Someone who works well without close supervision Ability to work within set guidelines and follow procedures Highly effective communications skills A good listener who can quickly identify the issue and provide accurate guidance on its resolution Excellent interpersonal skills Excellent customer service and service delivery skills Computer literate, with experience of programs including any CRM and MS Excel To take ownership of calls providing the best resolutions for all parties Achieve team service level of answering 90% of all inbound calls Adherence to shift/break times to maximise productivity Job ID: 557954 Apply Instruction: Apply through Online/SMS or Send Your CV To: [email protected] Special Instruction: People with banking experience are encouraged to apply Posting Date: October 12, 2014 Details: bit.ly/1wqVAR6
Posted on: Mon, 13 Oct 2014 07:53:35 +0000
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