Customer Care Consultant (CCC) Location Middelburg Mpumalanga Reporting To: Account Manager SUMMARY: The candidate must be emotionally tough, hardworking, able to man a busy floor and should have averaged good penetration on current / previous floor (s). He / she must also be able to fulfil the full function on his / her own including, but not limited to, opening and closing of the deal (administrative and operational), market MotorOne and manage the relationship with the various customers within the Dealership. To perform this job successfully, the individual must be able to perform each essential duty and responsibility at a high level. Key Responsibilities: DUTIES / RESPONSIBILITIES: Face to face and / or telephonic sales; Continuous canvassing of the dealership sales team and service department for customer leads or deals; Offer the full range of Car Care Products to every customer who buys a new or used vehicle. Arrange application / installation of sold products to customers’ vehicles through the MotorOne Application Centre / Workshop. Inspect the vehicles prior to delivery to the customer and ensure that correct application / installation have been accomplished in accordance with the products that have been ordered. Fully explain product warranties on every product sold. Ensure that all the relevant documentation relating to the Car Care department is maintained in a clear and concise manner (e.g. control log, delivery log, stock records, warranty records, etc). Liaise with the Dealership Service Department and offer all service department customers the full MotorOne Car Care range. Follow-up on all customers who did not purchase Car Care products at the point of sale. Maintain market knowledge. Provision of daily and monthly reports on figures. Education / Skills / General Competencies: REQUIREMENTS Possession of valid RSA Driving License; Well-groomed and presentable (Business dress-code); Good administrative skill to generate and submit reports, as well as to pay attention to detail; Resilience; Communication (Good interpersonal communication skills, and able to communicate effectively, adapting style to audience); Relationship Building (Ability to build relationships with a wide variety of personalities); Results-driven (Deliver quality service to the best of one’s ability); Customer Service Orientation (Identify and effectively respond to the diverse needs of customers); Team Work (Ability to work reliably and responsibly with internal and external colleagues, demonstrating cross-functional working and encouraging and supporting others to achieve organisational and personal goals); Planning and Organising (Ability to manage activities, resources and issues, with the ability to identify and manage contingencies and risks); Negotiation Skill (Ability to negotiate and influence prospective customers); Ability to work independently (without close supervision) and under pressure; Must be flexible to work Dealership hours; Computer literacy in MS Packages (Word, Excel, etc.). Send CV to [email protected]. Closing date is 18 Janaury 2014
Posted on: Fri, 17 Jan 2014 05:12:26 +0000
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