Customer Service Representative Silvertree Capital - Cape Town, Western Cape We are seeking a Customer Service representative to establish a dedicated customer service function within the business. The ideal person for this role will have previous call centre or customer service department experience, ideally within the online/eCommerce space. This person should have familiarity with customer service systems including but not limited to Zendesk. Initially, this person’s main task will be taking responsibility for all customer service within Cybercellar including answering phones, emails and resolving all customer queries. As part of this role, this person will need to liaise with Cybercellar’s courier supplier and with other members of the team, particularly within operations at Cybercellar. Should this person demonstrate the necessary capability, Cybercellar would look to this person to help set up the systems and processes for customer service within the company and build the customer service team when contact volume necessitates it. Strong communication skills, both written and verbal are essential. Computer literacy and quick typing speed are also necessary. The ideal candidate will demonstrate entrepreneurial drive and the desire to improve processes as well as deliver excellent service. A basic knowledge of wine is necessary though a passion for wine and more detailed knowledge of wine will be a great advantage. Most importantly, the ideal candidate will have a desire to learn more about wine as this will allow him/her to be more effective in the role. Responsibilities Answer phone customer service requests Answer email customer service requests Take phone orders and upsell Cybercellar products Establish customer service processes in cooperation with the rest of the Cybercellar team Delight customers at every contact Education, Experience & Skills University Student or Recent Graduate – A passionate learner with drive to tackle new and unique challenges Innovator – A self-starter with strong attention to detail and the ability to manage multiple requests simultaneously Leader – A results-oriented individual with the ability to take initiative and ownership of tasks from start to finish Communicator – A strong listener with excellent communication skills Cultural & attitudinal fit Resourceful & innovative Entrepreneurial & self motivated Value & detail orientated Customer-focused people person Remuneration & Duration of Contract Salary Dependent on level of experience Permanent contract, with 3 month probation period How to apply Please email the following requirements to careers@silvertree-capital : CV Cover letter Should you not receive feedback within 10 days, please consider your application as unsuccessful.
Posted on: Thu, 18 Dec 2014 07:37:56 +0000
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