Customer care at its best! Kotak Mahindra Bank Ltd. Can we get someone who KNOWS ENGLISH to respond back to this? On Tue, Dec 2, 2014 at 4:35 PM, wrote: Dear Subhas Chandra, Thank you for giving us an opportunity to assist you. With reference to your query below, we wish to inform you that we are in receipt of your email from your unregistered email address Hence, we have replied in your email address which is registered with Kotak securities. We request you to check and confirm the same. Further, we would like to inform you that you may confirm the email address which is registered in your trading account online from the path mentioned below: kotaksecurities > Login to Trade > My Account > My Trading Profile We request to kindly update your email address online from the path mentioned below: kotaksecurities > Login to Trade > My Account > Update My Profile Secondly, in order to update the email address in your Demat profile, you have to submit a common updation form which is enclosed with this mail at the nearest Kotak securities branch. The contact details of the nearest branch can be viewed from the below mentioned path: kotaksecurities -- Home Page -- Contact Us There is a nominal charge of Rs.25/- for any updation in Demat profile. Looking forward to your kind co-operation. We value your business and hope to have an enduring association with you in the future as well. Now you can access your trading account anytime and anywhere on your smart phone - KOTAK STOCK TRADER (KST).. To download this application, please log on to: m.kotaksecurities from your mobile browsers. Regards, Deepika Ramchandani Kotak Securities Customer Care -----------Original Message------------ Received From: nath.ayan@gmail Received Date: 01-12-2014 08:23 PM To: service.securities@kotak Subject: Fwd: [SR#:1-3140641783] Phone - SMS - wrong account Hi, I am getting SMSs regarding ledger details from Kotak Securities stating my ledger balance is one lac etc. SMSs are being received on my number HYPERLINK tel:97394335089739433508 Problem is, I am not a Kotak customer and dont have a Demat account with Kotak. Can this please be checked, as I do believe the number has been added to your database in error. Thanks and Regards, Ayan Kumar Nath +91 813 303 8728 +91 973 943 3508 ---------- Forwarded message ---------- From: Date: Thu, Nov 13, 2014 at 3:28 PM Subject: RE: [SR#:1-3140641783] Phone - SMS - wrong account To: HYPERLINK mailto:[email protected]@gmail Dear Customer, This has reference to your email dated November 04, 2014. We regret for delay in reverting to you and assure you of a timely response in future. With reference to your query, we request you to contact the Kotak Securities Customer Contact Centre toll free number at HYPERLINK tel:1800 209 91911800 209 9191 or (City Code) 30305757 from Monday to Friday between 8:00 am to 8:00 pm or you may also write at: HYPERLINK mailto:[email protected]@kotak The reference number for this query is 1-3140641783. Assuring you of our best services at all times. Regards, Sylvina Sebastiao D Customer Correspondence Unit -----Original Message----- From: HYPERLINK mailto:[email protected]@gmail Sent: 11/04/2014 18:24:47 To: Cc: Subject: Phone - SMS - wrong account Hi, I am getting SMSs regarding ledger details from Kotak Securities stating my ledger balance is one lac etc. SMSs are being received on my number HYPERLINK tel:97394335089739433508 Problem is, I am not a Kotak customer and dont have a Demat account with Kotak. Can this please be checked, as I do believe the number has been added to your database in error. Thanks and Regards, Ayan Kumar Nath +91 813 303 8728 +91 973 943 3508 - Sent from handheld Kotak Securities Ltd. Reg office: 27 BKC, C 27, G Block, Bandra Kurla Complex, Bandra (E) Mumbai 400 051, CIN: U99999MH1994PLC13405, Tel No.: +22 43360000, Fax No.: +22 67132430 Website: kotak, . Correspondence Add: Kotak Infinity, Building No.21,Infinity Park, Off-western express highway, General A K Vaidya Marg, Malad-East,Mumbai-400097. Tel No: 022 66056825 SEBI Registration Nos: NSE INB/INF/INE 230808130, BSE INB 010808153/ INF 011133230, OTC INB 200808136,MCX-SX INE260808130, MCXSX INB 260808135/INF 260808135, AMFI ARN 0164. The number 1800 209 9191 / 1800 22 22 99 can be reached from all service providers (landline & mobile). To dial the number 30305757 from your mobile phone, prefix your city STD code. Compliance Officer details: Mr. Sandeep Chordia. Call: 022 6605 6825, or Email: kspliance@kotak. We are pleased to launch the SMS Servicing Channel; please click the below link for more information. You may send in your SMS request to the number 5676788. kotaksecurities/contactus/SMS-Request-Code.htm For any queries or clarification call our Toll free number 1800 209 9191 or Write to us at service.securities@kotak If unresolved for more than 48 hours, please do not hesitate to escalate the matter to us at ks.escalation@kotak DISCLAIMER: This communication is confidential and privileged and is directed to and for the use of the addressee only. The recipient if not the addressee should not use this message if erroneously received, and access and use of this e-mail in any manner by anyone other than the addressee is unauthorized. If you are not the intended recipient, please notify the sender by return email and immediately destroy all copies of this message and any attachments and delete it from your computer system permanently. The recipient acknowledges that Kotak Mahindra Bank Limited may be unable to exercise control or ensure or guarantee the integrity of the text of the email message and the text is not warranted as to completeness and accuracy. Before opening and accessing the attachment, if any, please check and scan for virus.
Posted on: Tue, 02 Dec 2014 12:45:51 +0000
Trending Topics
Recently Viewed Topics
© 2015