Dear Vodafone New Zealand. Your companys billing, technical support, customer service and general administration lately has been absolutely appalling. During the last three months we have been repeatedly billed for money that we do not owe you. We have spent many hours on the phone to your company, being placed on hold, forced to listen to awful music over and over and over again, promised call-backs that have never eventuated, transferred from one representative to another, cut off and made to start the whole horrible process all over again. We have been forced to endure this process five times within the last few weeks alone, thanks to your companys pathological insistence upon billing us for money that we do not owe you. During that time we have also had our phone and internet disconnected and reinstated twice, again, both times because of your billing us for for money that we did not owe you to begin with. On both occasions, you have only reinstated us after we have spent many, many hours on the phone trying to remedy the situation with you and your utterly incompetent staff. Most recently, you disconnected our phone and internet despite our account being in credit. We had received disconnection notices from you, and as a result we had already paid money to you to prevent this from happening.We were disconnected anyway, for no discernible reason, and in the meantime, the money that we had been forced to pay you for no good reason significantly impacted on our familys Christmas. As a professional researcher, my time is normally charged out to clients at an hourly rate ranging between $50 and $75 per hour. I expect Vodafone New Zealand to reimburse me for the many, many hours of my time that you have wasted for absolutely no reason at all. In addition to my time wasted, I have lost many hours of work and earnings due to the loss of service, which I also seek reimbursement for. I also require further compensation for the significant hardship and distress that your company as caused to me and my family. I am aware of many other private individuals who are clients of Vodafone and who have experienced similar issues. As well as being a professional researcher, I have many years background as a music promoter, and I am therefore intimately acquainted with the New Zealand press and media. If I am not satisfied within a very short space of time, at my convenience (not yours), I will commence contacting the Consumers Institute of New Zealand, lawyers and media, immediately. Sincerely, Michel A Rowland
Posted on: Wed, 24 Dec 2014 16:49:12 +0000
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