Dear Zane, I love your work I own many of your books and follow your page. I want to thank you for helping so many people and putting life lessons in every story. Also I want to thank you for being so open to different cultures. Not promoting ignorance and not encouraging racial division is something I really admire about you. Im in serious need of advice. You can post this to your page if you would like. Please keep me anonymous. I work at a hotel. I have worked there for five years. I have worked in multiple departments as it is my dream to own my own hotel one day. For the most part my job is great. Its like our work/ family. 2/3 years ago I started working front desk. There was a girl that works the front desk too. She was one of my trainers. She would always vent to me about everything. Now Im NOT a judgemental person so I would allow her to vent and try to give her positive aspects to think about. If she was complaining about something valid I would empathize. As time went on her anger grew especially when she got passed up for a promotion. Someone else got it over her that had been there like a week or so less than her, but had more experience. She doesnt budge when it comes to picking up or trading a shift. She gets angry at the phone for ringing. Gets angry at people for wanting to check out before shes had time to get her coffee. About a year ago it became pretty well known that our supervisor was leaving. It was also well known that if she didnt get the supervisor position she was going to quit. Now there was a million reasons she shouldnt have gotten the position. Her attitude mostly, but also her unwillingness to go the extra mile as well. Before she got the position it was Well if I was a supervisor I would get paid enough to do this. Or If I was a supervisor Id be happy to do that. Now shes been a supervisor for a little over a year. For the first few months her attitude improved. Then it went right back to sucking. Sometimes when she speaks to guests I am embarrassed for all of us because of her tone. They added a second supervisor because the work load increased and shes unable to work nights like a supervisor should. Something she supposedly would be able to afford with supervisor pay. (She has a child and her husband also works nights.) Shes very passive aggressive and vindictive toward the other supervisor. For instance she will do more than her part of the supervisor check list and then complain the other supervisor didnt help her. Now to me attitude and perception are everything. The second supervisor is about to leave and Im in running for the position. I know I need to be on point if I want the position. She sees this and does everything in her power to mess with me and try and bring me down. From attacking every move I make to talking real bad about me to others. I know shes threatened by my ambition, and willingness to accommodate every guest situation I can. Im getting frustrated Zane. There have been a few times lately when I have been so mad that I almost blew up and walked out. However I know thats what she wants. I also have children who depend on me so I cant do that. A lot of us have gone to the manager multiple times. He tries to only see the good in people and always makes excuses for her. No matter how accommodating he is to her its never enough. Zane I dont like talking negative about people but she is selfish, disrespectful, and vindictive. Sorry this is so long but I wanted you to have all the facts. Please give me some advice. Signed a fed up employee MY RESPONSE: You need to go above the managers head, especially since several of you have spoken to him about her. He has an obligation not to ignore complaints of workplace harrassment and this is clearly such the case. You should not blow up and walk out. She is baiting you and trying to get you to destroy your chances. You need to call Human Resources and the manager cannot fire you out of retaliation and you should not have to relocate. They need to either be relocated or fired. There are certain protocols in place in corporate America and I am saying this from a perspective of a corporate executive at a major corporation who has to follow them. Your manager had an obligation to alert HR of the complaints and he failed to do that. Good luck but dont be a sitting duck and allow her to ruin the opportunity for you.
Posted on: Wed, 21 Jan 2015 23:11:28 +0000
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