Digital Support Technician E. W. Scripps Company - Cincinnati, OH The E.W. Scripps Company is hiring a Digital Support Technician to join our growing product team in Cincinnati, OH. The Digital Support Technician will provide technical and network problem resolution to Scripps customers by performing a question diagnosis while guiding users through step-by-step solutions. Solutions include, but are not limited to, resolving username and password problems, uninstalling/reinstalling basic software applications, verifying proper hardware and software set up, and troubleshooting email/phone issues. Key activities Provides answers to clients by identifying problems, researching answers, guiding client through corrective steps. Improves client references by writing and maintaining documentation Deliver service and support to end-users Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services Gather customers information and determine the issue by evaluating and analyzing the symptoms Research required information using available resources; Follow standard processes and procedures; Identify and escalate priority issues per Client specifications; Redirect problems to appropriate resource Accurately process and record call transactions using a computer and designated tracking software Education & Experience/Certifications Associates degree or equivalent experience 1-3 years of experience with a focus on customer and/or technical support Skills & Abilities Excellent verbal and written communication Ability to organize and prioritize tasks Must have excellent analytical problem solving skills, with the ability to research and create viable solutions Should be self-motivated, flexible, and eager to constantly learn/expand skill set Technical aptitude, ability and interest to learn systems to fix minor issues and investigate all other issues for appropriate escalation) Proper phone etiquette Ability to speak clearly and accurately Knowledge of relevant software computer applications and equipment Knowledge of customer service principles and practice Must be able to work flexible schedule About Scripps: The E.W. Scripps Company (scripps) serves audiences and businesses through a growing portfolio of television, print and digital media brands. It owns 19 local television stations and daily newspapers in 13 markets across the United States and an expanding collection of local and national digital journalism and information businesses. Scripps also produces television programming, runs an award-winning investigative reporting newsroom in Washington, D.C., and serves as the long-time steward of one of the nations largest, most successful and longest-running educational programs, Scripps National Spelling Bee. Founded in 1879, Scripps is focused on the stories of tomorrow. E. W. Scripps Company - 1 day ago
Posted on: Wed, 08 Jan 2014 20:14:35 +0000
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