Duration: 5-6 Month Contract Location: San Diego, CA Salary: Negotiable DOE Start Date: Immediately! Responsibilities The primary responsibilities of a CSM center around business analysis and customer management; specifically: · Quickly understand the structure and function of SELs key customer data systems · Managing monitoring weekly database operations with the technical teams · Conducting quality audits of incoming data from key client systems · Identifying business needs of CRM and customer support groups and documenting requirements for technical scoping · Coordinate with technical teams to complete bug fixes and enhancement projects on schedule and within budget · Directly assist with customer preference center and other customer data projects, shaping business requirements and proposing architecture solutions that fit the projects scope and budget · Advise SEL on options for business intelligence solutions that fit existing systems architecture Share best practices and enhance understanding and use of marketing database · Guiding tasks into solutions · Coordination of overall technology delivery · Communication and coordination of estimates and timelines · Communication and coordination of builds and deployments · Change management throughout project lifecycles · Ensuring profitability of deliverables Ensuring quality, completeness and accuracy of deliverables Qualifications · 8-10 years experience working in a client facing environment · Database Marketing Strategy and Implementation experience · Proactively setting and managing evolving expectations for all deliverables · Understanding, communicating and managing technology timelines and schedules · Ownership of scope and change management throughout project lifecycles · Ownership and leadership of all customer communications and meetings; both internal and external · Accountability for estimate and timeline creation, delivery and presentation In-depth understanding in SQL and relational database technology, especially with star schemas and data marts architecture Hands-on experience implementing or using a leading campaign management solution such as Unica or Epiphany in support of pre-campaign and post-campaign analysis Hands-on experience using business intelligence tools such as Cognos, MicroStrategy, SAS, or Business Objects in a marketing environment. Thorough understanding on the SDLC and ability to manage through all relevant phases. Ownership and accountability for receipt of all customer technology deliverables and priorities · Ownership of technology and project profitability · Ownership of technology and project quality · PMI certification is a plus · Bachelors degree If you would be interested in learning more about this role (or interested in referring qualified associates), please email james.foley@mondo with an updated Microsoft Word version of your resume, salary/rate requirements, and current phone number, along with your availability for a brief phone conversation.
Posted on: Thu, 27 Jun 2013 21:05:52 +0000
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