Employer Name Georgia Department of Revenue Employer Number P000045733 DOT Title CUSTOMER SERVICE REPR. DOT Code 239.137.014 O*NET Code 35-1012.00 O*NET Title First-Line Supervisors/Managers of Food Preparation and Serving Workers Employers Job Title Customer Service Specialist Supervisor SIC 9311 NAICS NCCI Job Duration Permanent Full Time Hours Per Week 40 Shift First Shift Pay $50,000.00 per Year Additional Pay Info Depends On Experience Work Schedule Monday - Friday, 8 a.m. - 4:45 p.m. Months of Experience 24 Web Site etax.dor.ga.gov Skills Summary Information Required Skills/Qualifications MINIMUM ENTRY QUALIFICATIONS: Two years of experience at lower level (Customer Service Specialist (AL)) or at an equivalent position (Tax Examiner (AL)); OR Five years of lead/supervisory worker experience in a customer service setting communicating information; OR Bachelor s degree AND three years of lead/supervisory worker experience in a customer service setting; **In addition to meeting the entry qualifications, priority consideration will be given to applicants with customer service experience in a tax environment.* Preferred Skills/Qualifications Experience working with Georgia Department of Revenue; Customer service experience in a tax environment; Experience working in high-volume and/or high-traffic customer service environment; Knowledgeable in at least 2 tax types; Experience using metrics to evaluate staff for optimal performance Job Duties & Related Information The Customer Service Specialist (SP) is responsible for handling the day-to-day operations of either the Contact Center s Individual Unit or Customer Service Unit, providing supervision by coordinating assignments, coaching & mentoring, and giving direction to staff. This position also supports the Manager of the Customer Contact Center with personnel issues and directing administrative activities. The Customer Service Specialist (SP) is responsible for a team of entry, working and advanced-level Customer Service Specialists whose primary duties consist of: Assisting customer s either by phone or in person; Reviewing confidential tax information; Researching inquiries online through our integrated tax system; Providing account maintenance according to tax laws and policies and procedures; Providing customer support for online self-service functions through the GA Tax Center; Providing knowledgeable and accurate information in a timely and friendly manner. The Customer Service Specialist (SP) serves as a subject matter expert by providing leadership through coaching and mentoring, setting a good customer service example, and providing feedback. This position also develops and implements procedures and guidelines that support performance goals related to customer service & process improvement. Duties require strong interpersonal skills, strong team-building skills, effective problem-resolution techniques, and the ability to motivate and support employees in a fast-paced, productivity-driven work environment. E-Mail Resume Yes Apply Online Other Must submit State of Georgia application with email. The State of Georgia application is located on our website: https://etax.dor.ga.gov/HR/HR_default.aspx This recruitment closes 11/26/2014. Other Visit team.ga.gov for additional benefits
Posted on: Wed, 19 Nov 2014 20:13:48 +0000
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