Even though most people wont read this, Im glad that Xbox has some great support. Definitely just upped my loyalty to their console by providing a courteous customer rep, and quickly resolving my problem. Justin: Im trying to sign in to my xbox live account on my xbox one, but I keep getting this message: Check your home network. Theres a problem connecting to the sign-in service. If you recently changed your network settings, you may need to restore your network to the default settings. I have my network set to the default settings though, and havent changed them. I just want to make sure this isnt my internet connection, as I have noticed on the Xbox sight that Live services are having some difficulty. Hailey: Hello! Thank you for contacting Xbox Customer Support. My name is Hailey. Please give me a moment to review your concern. I apologize for the wait. Hi there, Justin. How are you doing? Hailey: Hi Justin, I understand that you are not able to sign in to your account using your Xbox One console, right? Justin: That is correct Hailey: I apologize for this inconvenience, Justin. No worries, you got me now, rest assured we will work hand in hand to get to the bottom of this. Hailey: Actually, this is a global issue in relation with the newly released game Titanfall. Hailey: But let us go ahead and try this recommended steps to see if this will work. Hailey: Are you ready? Justin: Sure Hailey: Great! Hailey: Can you do this for me? Hailey: Please press and hold the power button of your Xbox for 5-10 seconds? Hailey: Once its off, please remove all cables from the console and allow 1 minute before putting them back and then turn on the console. Hailey: This is to make sure that the console system will be refreshed. Hailey: Please let me know once the console is On. Justin: Its back on now. Hailey: Cool! Hailey: Can you please try to sign back in to your account? Justin: I knew the system was having troubles due to the release of Titanfall, but I am clicking add new profile and getting an error message. Would that still be possible? Hailey: It is, Justin. Hailey: All sign in issues are affected including adding or downloading a profile, Justin. Hailey: I am so sorry for this inconvenience. Hailey: All platforms for xbox were affected. You are not alone, Everyone, including my colleague is experiencing the same problem. Justin: Ok, I just wanted to make sure it wasnt my internet, because of the error message I got. The wording makes it seem like its my end, and not the live service. Hailey: I apologize for any inconveniences that this has caused you, Justin. Hailey: Dont worry, the reason for that is there is an on going live update over the website/system in console that affects the global system in getting to live. Hailey: But no worries, after a couple of hours it should all be working fine as our IT and Engineering Team are working on it already. Justin: Thats great news. I guess I will go back and use my 360 for the rest of the day while everything gets sorted out on the one, and try again tomorrow. Hailey: Wow! Hailey: I am so grateful that I got you, Justin. Hailey: It seems you are the only customer that I got who understand this situation. Hailey: I am truly blessed to have you. Thank you for making my day. Hailey: You have been the coolest person Ive ever talked today. Thank you for being patient, and so nice! Hailey: May I know if anything else I can help you with aside from this? Id be really happy to stay if you need more assistance. Justin: Well I did read and see that there were problems on the One, so I knew a little in advance, but like I said it was the error message that was confusing me. Im glad I made your day, and hope that a few more understanding customers come your way, but other than that one problem Im good. info: Your chat transcript will be sent to justinccole@hotmail at the end of your chat. Hailey: Thank you so much for your wide understanding, Justin. Hailey: I really really appreciate that. Thanks! Hailey: You have a great night! Hailey: Please take care always. Hailey: If that was everything, Id like to thank you again for contacting Xbox Customer Support. To properly end the chat session, please click on the Close chat button on the upper right hand corner of the chat window. Have a wonderful rest of your day! Justin: You too, and thank you for the quick assistance.
Posted on: Wed, 12 Mar 2014 01:32:21 +0000
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