French Customer Support Professional:Stream Global Services Job description: Customer Support Professional Provides Customer Service for Clients Continuously. Work to provide service excellence on every call, resulting in high customer satisfaction scores. Provides responsive and proficient support ensuring that customer needs and issues are resolved at the first instance (first call resolution). Provide customer with recommendations to promote and achieve sales of products and/or services. Deliver and exceed targets for sales/conversions. Deliver and exceed customer-specified service levels for handle time. Use scripts as a guide to sell the product or service. Uses computerized systems to track, document and retrieve information. Track, document and retrieve information in call tracking database. Handle customers’ objections and rebuttals by referring them to published materials and or to senior staff. Learn, understand, retain and regularly update and demonstrate product/process knowledge. Skills: Fluency in French is a must. Skill in providing service excellence to internal and external customers. Skill in active listening, asking strategic questions to uncover needs and making recommendations for products and services to meet customer needs. Skill in verbal and written communication to analyze, interpret and address customer needs. Ability to work in a time critical environment. Ability to be flexible and quickly adapt to changing business needs and processes Job Category: Customer Service [ View All Customer Service Jobs ] Language requirements: French-very good Employment type: Full Time Salary: 2500 EGP Degree: Bachelors Experience (year): Unspecified Job Location: Egypt Address: 7A Abdel Hamid El Eryan Street, El Motamayez District, 6th Of October City. Benefits and Other Informations: Company provides transportation from pick up points covering Greater Cairo, Medical and Social Insurance, Opportunity for growth and promotions, Bonus and Commissions according to Performance. Overnight shift allowance paid for employees working till late hours. Door to Door Transportation is provided for Ladies finishing their Shifts after 9:00 PM
Posted on: Sat, 14 Sep 2013 19:41:40 +0000
Trending Topics
Recently Viewed Topics
© 2015