From: Global Network Operations Center Sent: 11.Apr.2011 10:23 AM To: DL_GNOC-North America Priority 1 and 2; Steve Mills; Alen Olson; Tereasa Citrowske Cc: Julio Idrovo; DL_GNOC Level 2; Global Network Operations Center Subject: RE: PRIORITY INCIDENT IDENTIFIED: Network Outage at Alvarado, Texas ( ALV-350 ) | IM153592 Update # 3 4/11/2011 3:23 AM Left VM for Tereasa Citrowske. Update # 2 4/11/2011 2:20 AM. May be it’s a power issue; Need to confimred power. Trying to cotnact local suppoert. 04/11/2011,07:11:26 [AT&T ][PREP][TICKET PREPARED FOR CLEARANCE BY AT&T] Your ticket has been resolved. Please confirm within 24 hours that your service has been restored, otherwise the ticket will be automatically closed. 04/11/2011,07:11:24 [AT&T ][DGNS][DIAGNOSIS TEST RESULTS REPORTED BY AT&T] (7731) The Frame Relay port/channel monitor detected no trouble. Please verify your service and check your customer premise equipment. TEST SUMMARY Port Monitor : No problems detected. LMI messaging OK. PVC Monitor : No problems detected for monitored PVC(s). 04/11/2011,07:11:22 [AT&T ][GEN][COMMENT FROM AT&T] Ping CER TOK. 100% Success rate of Ping CER and round trip time min/avg/max The following Layer 3 test was run: Ping CER ping vrf 13979:24349 34.251.241.246 Directive SendCommand has been successfully performed SendCommand_status = HTTP/1.1 200 OK Date: Mon, 11 Apr 2011 07:11:15 GMT Server: Apache/1.3.37 (Unix) Connection: close Content-Type: text/plain ping vrf 13979:24349 34.251.241.246 Type escape sequence to abort. Sending 5, 100-byte ICMP Echos to 34.251.241.246, timeout is 2 seconds: !!!!! Success rate is 100 percent (5/5), round-trip min/avg/max = 1/2/4 ms ftwotx90p03-z415# 04/11/2011,07:11:12 [AT&T ][GEN][COMMENT FROM AT&T] CER IP address TOK. CER IP address = 34.251.241.246 04/11/2011,07:11:09 [AT&T ][GEN][COMMENT FROM AT&T] PER IP address TOK. Network PER IP address = 34.251.241.245 DBOR PER IP address = 34.251.241.245 Update # 1 4/11/2011 02:00 AM - Left VM for Alen Olson. AT&T Ticket # 141100209 Power Unsure. System/Service: Network Outage at Alvarado, Texas Region: North America Operational Impact: Network Outage at Alvarado, Texas User Impact: Users are unable to access network resources Start Date & Time: 4/11/2011 01:39 AM CST Total Elapsed Time: 0 Hour, 10 Minutes Details : Received multiple node down alarms from Alvarado, Texas(ALV-350). Left VM to Steve Mills. Situation Manager Contact Info: Julio Idrovo Office: 281.575.3882 Cell : 832.228.7059 Call Bridge: Dial-in#281.871.4999, Meeting ID 3672, Not Active. Incident Report Number: IM153592
Posted on: Mon, 02 Sep 2013 08:27:40 +0000
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