Graduates: IT Service Engineer - Skyscanner (Edinburgh/Glasgow) Core Responsibilities: To provide first line technical support to all employees and site visitors using Skyscanner’s corporate and production infrastructure, support the existing systems and deploy new systems as required. Support users in the use of computer equipment by providing help and advice. Assist with the purchase of equipment (software and hardware); advising and specifying. Liaise with appropriate suppliers and software license vendors. Perform operational tasks such as, but not limited to, user administration, application support, hardware support, maintaining build/deployment documentation for client systems, etc. Maintain software licensing inventory to ensure Skyscanner is always compliant. Ensure our applications are secure and are maintained with the latest service packs and fixes. Maintain a log of any software or hardware problems detected. Developing and promulgating an IT Services knowledgebase. Any other duties, tasks or responsibilities that may reasonably be required from time to time. Skills and Experience Requirements: Educated to degree level or equivalent relevant demonstrable experience. Current Microsoft certifications would be advantageous. Experience in the deployment and support of Microsoft technologies Windows 7, IE, Office, Windows Server, Active Directory, DNS, Exchange, VPN and DHCP. Experience of hardware maintenance – DELL and Lenovo. A general understanding of networking technology, including wide area networks, routers, switches, wireless networks, etc. A good understanding of security with exposure anti-virus software. Well-read and interested in technology. Strong analytical and problem solving skills and methodical, logical, patient, careful, and accurate. Strong customer service skills, with a helpful attitude. Good communicator able to work well with others but also possess the self-discipline and stamina to work on their own. Works well under pressure. Committed, diligent with good time management skills. Fluency in English skyscanner.net/jobs/our-jobs
Posted on: Wed, 04 Sep 2013 08:36:47 +0000
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