I call to change my insurance to the new car. A recorded voice tells me the ‘lines are busy and they will get to me ASAP’ I’m treated to 3mins of Kylie’s I should be so lucky. I’m then given three option s …I choose no 1 I’m given three more options….I choose no 3 A recorded voice gives me three or four mins of legal jargon then asks me to quote my policy number. I do so… The recorded voice says a number back to me that is nothing like the one I said and asks if this is correct… I say NO… we repeat the process. …The result is the same. I’m told I will be transferred to a person! …… I get the recorded legal jargon again. A very polite but very difficult to understand guy asks me my name, policy number and several security details and then asks me how he can help. I explain the situation and am told I’m through to the wrong department and will be transferred.. Three or four mins of ’Van Halen’s Jump’ this time then the legal jargon AGAIN. I’m given three more options …. I choose number 1 and a phone rings. Another very polite but difficult to understand person asks me my name, policy number and the same security details then asks how he can help. I explain the situation again. He quotes all the same legal jargon AGAIN then proceeds to alter my policy asking if anything has changed since last year I explain I now work for myself and what I do. ‘What do I put that down as’ he asks. As if I should know. After giving me ALL the options we settle on ’Trader’ Ive been a good twenty minutes on this call but the end is in sight! Thank you Mr Tile now I just need to…… THE BATTERY ON MY BLOODY PHONE DIES!!!!!!!! ............................... I ring back ….….. ‘I should be so lucky, lucky , lucky , lucky NOOOOOOOOOOOOOOO!!!!!!!!!!!!!!!!!!
Posted on: Wed, 06 Aug 2014 13:31:53 +0000
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