IBM Walkin For IT Helpdesk – Technical Service Representative – Bachelors Degree, Diploma Posted On: 30 June, 2013 IBM Walkin For IT Helpdesk – Technical Service Representative – Bachelors Degree, Diploma - Fresher Jobs in India - BtechJosh COMPANY NAME: IBM LOCATION: Bangalore, Hyderabad / Secunderabad JOB CATEGORY: IT & Software INTERVIEW TYPE: Freshers Walk-In Providing Voice, Email & Chat support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users. # Remote Infrastructure support delivery # perform problem cause analysis # Resolve routine customer problem # Ability to Identify Opportunity & Implement Process Improvements # has technical experience and skills in the areas of problem QUALIFICATION CRITERIA Location : Bangalore, Hyderabad / Secunderabad Experience : 0 to 4 yrs Education:(UG – Any Graduate – Any Specialization, Graduation Not Required) AND (PG – Any Postgraduate – Any Specialization, Post Graduation Not Required) AND ( Doctorate – Any Doctorate – Any Specialization, Doctorate Not Required) albel>JOB DESCRIPTION / DESIRED CANDIDATE PROFILE Mandatory Skills # Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting # Browser Support – Internet Explorer # Strong computer skills required # Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN # Excellent oral and written communication skills. # Excellent customer service orientation # Neutral accent Desired Skills # Ability to identify basic hardware parts and aware of basic hardware concepts # User level familiarity with at least one e-mail client – Outlook, Notes etc.. # Skilled in commercially standard software applications and major desktop operating systems. # Awareness of basic networking concepts and technologies. # Questioning skills /probing skills, as relevant to the issue and level of the caller Eligibility Criterion # Bachelor’s Degree/ Diploma # Fluency in Communications Skills (both spoken and written)/ soft skills Additional Information # working in Rotational shifts is a mandate. Candidates applying and selected for the job will be expected to work in Rotational shifts – including evening and night shifts. Shifts will 24×7 in nature and can vary depending on geographies supported. COMPANY PROFILE IBM has been present in India since 1992. IBM India’s solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances. Walk in Date : 1st, 2nd, 3rd, 4th, 5th July 2013 Timing : 12pm to 4pm Address: BANGALORE:- IBM India Pvt. Ltd, EGL D Block, Behind Dell, Koramangala Inner Ring Road, Bangalore Or IBM India Pvt. Ltd, G1, Ground Floor, Manyatta Tech Park, Hebbal Outer Ring Road, Bangalore HYDERABAD:- IBM India Pvt. Ltd, 3 B, MindSpace, HI-Tech City, Madhapur, Hyderabad ON SATURDAY 6TH JULY 2013 BTW:- 10AM TO 1PM IBM India Pvt. Ltd, G1, Ground Floor, Manyatta Tech Park, Hebbal Outer Ring Road, Bangalore Or IBM India Pvt. Ltd, SA1, Ground Floor, Opp to Jalbhavan, Banerghatta Road, Bangalore Or IBM India Pvt. Ltd, 3A, Mindspace, Madhapur, Hi-Tech City, Hyderabad
Posted on: Tue, 02 Jul 2013 08:28:42 +0000
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