Immediate Positions available in the Danville IL area!! If the below job description fits your experience and skills please call our office at 217-463-2724 to speak with one of our staff. CLERICAL Are you an experienced Customer Service Technical Professional in the Danville IL area looking for an exciting new opportunity? If so, we have the position for you! Select Staffing is hiring for an outstanding Customer Service Technical Professional for one of its local clients! This is an exciting opportunity to work for a local company! Whether you’re looking for a new career, or just to hone your skills, apply with Select Staffing today! Job Description: As part of the team, employee would be required to troubleshoot calls related to IE, MS Office, OS and Network related issues. Candidate must possess the ability to comprehend and communicate effectively. Must have excellent customer service skills, high energy levels and ability to meet customer defined levels of Quality in Operations. Essential Functions May Include: -answer calls and handle tickets related to IE, MS Office, OS, Network related issues. -Comprehend the issue, search on Knowledge Managment tool, and communicate effectively. -Document and add new issues/solutions to Knowledge Management Repository. -Use of soft skills-listening, empathy, courtesy, etc. -Utilize professional techniques to retain and satisfy customers. -Provide quality service and resolve concerns efficiently and professionally. -Take full owndership of the incident from creation to closure. Knowledge, Skills and Abilities required: -Excellent communication -Excellent keyboard skills -Technical Skills: Networking Win 2000/7/8.1 MS Office 2007, 2010 IE8 OS-WinXP, Win7, Win 8.1 Outlook 2007, 2010 PC/Laptop/Handheld Education and Experience: - High School Graduate or better -Software Certifications a plus -Previous helpdesk experience -Minimum 6 to 18 months work experience ______________________________________________________ - Need flexibility in your work schedule? - Crave a high-pay, low-stress job opportunity? - Want someone to cut through the noise and find the ideal job for you? Join the Select Staffing team, and well get you on a new career path. From helping you tune up your resume to accelerating your skills with our computer training, well get you on the road to professional success! Potential Select benefits include health insurance, dependent care assistance accounts, longevity and referral bonuses, and safety incentives, as well as the best temporary, part-time, and full-time positions available in todays growing job market. Select is proud to invite qualified job seekers to join our team of talented Associates. Please note our screening requirements before applying: All applicants must provide documentation proving that they are eligible to work in the United States and may be asked to submit to a drug test and reference and background checks.
Posted on: Thu, 06 Nov 2014 18:27:51 +0000
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