Job Title: Retail Customer Service Manager Location: Salisbury Salary Up to £20,000 + Benefits Role information: Our client is currently looking for an experienced Retail Customer Service Manager to join their team in Salisbury. As a Retail Customer Service Manager, you will be the owner of the Customer Service vision in store. You will be responsible for communicating and implementing our client’s values across all points of the Customer Journey. You must be passionate about the customer experience and will inspire and engage you’re in-store team. Your key responsibilities will include: •Oversee all elements of the customer journey and consistently improve the quality of the whole store experience •Ensure the appropriate staff are in the ‘right place at the right time’ during trading hours to ensure customers receive the best service •Provide expertise for difficult, complex or sensitive customer issues •Monitor stock processes to pro-actively protect profitability •Responsible for all promotion activity and ensure this is conducted legally and commercially •Work with the Store Manager to review the store and team performance, supporting team development and succession planning •Conduct and manage weekly floor walks with Sales Managers and agree actions •Responsible for all communication to senior and junior management and colleagues from key service drivers to store operational changes •Responsible for all in store recruitment and retention of staff through coaching and development to support the company expectations •Responsible for the store in the absence of a Store Manager Qualifications and Experience Required: •Experience in retail or customer service management / Team leader or Supervisory Role •A proven record of delivering results through coaching and using their leadership skills plus high standards of customer engagement and service. •Experience in the fashion retail sector is preferred but not essential. •Excellent communication skills are a must as you must be able to converse with staff and customers at all levels. •You must have drive and motivation and be passionate about developing yourself and your team.
Posted on: Mon, 01 Jul 2013 10:41:29 +0000